Originally Posted by Jenky
Is this a Macbook air or something? If I dropped my Macbook pro, I don't think the aluminum would bend inwards, causing damage to any of the parts.
But if it's something as fragile as a Macbook air, I would have definitely considered Applecare.
I should have gotten Applecare. I did not. However, I have bought 3 macbooks in 4 years....
I just found out, an hour ago, that the CS manager agreed to cover the cost. Here, we have a win-win situation. I'll probably buy another mac in the future, as well as Applecare.
Everybody wins here.
Originally Posted by BrAinPaiNt
I would say that next time you should be a little more careful and not drop your computer and not give them an improper address on purpose. I am not saying the customer service is without blame but it sounds like you are partially responsible as well.
Hey, to my defense, I dropped it chasing my Jack Russell into the road and kept his fuzzy butt from getting ran over by a truck.
Shame on me for pulling the logistics trick.
Some will understand why I took this approach. Some won't.
For overly-savvy consumers, I think this bodes well for Apple.
They're covering the cost. I, in return, stay a loyal customer.