Originally Posted by BrAinPaiNt
I am confused...you are complaining that they moved it from a 30 day return policy to a 14 day return policy but also state that you received the phone 33 days ago which would have been past the original 30 day return policy?
Granted I have been on a lot of medication that last few days due to a nasty sinus infection but that seems to me like you were past the date no matter what and are complaining about it instead of manning up and realizing you should have went in much earlier if you were having problems.
Again...that is unless I am reading your words incorrectly.
I'm not sure manning up has anything to do with this situation. But, I'll willingly take that jab. As a customer for 7 or a 8 years who has never missed a single payment and upgrades every two years you'd think that 3 days past the 30 day policy wouldn't be a big deal. That would assume their customer service reps were told to use common sense but instead they are told to be robots and follow everything exactly as stated in the "rules.". Also, I had no idea it had to do with the phone. I thought it was our internet service provider, Cablevision, that was causing all of the problems, as mentioned before. If I knew it was the iPhone I would have returned it immediately. I've had every single iPhone since the first and have never had a problem like this. I think it's safe to say I wasn't that off base in thinking it wasn't the phone since I have had every iPhone and never experienced any problems with them.
My complaint is that I found a part of the website, which I can't find again as sketchy as that sounds, that said they will exchange phones within 30 days. I was at 33 days. IMO, this shouldn't be an issue and should have been fixed on the spot. It's an honest mistake and it's not like I'm trying to screw them out of a new phone.