got my daughter a cell phone and put insurance on it. the first 2 weeks it failed. i had to send it in to the co. and get a replacement phone (which is one someone else returned for problems). so no phone for 7 days for her and i was talking to the people for 2 hours trying to explain to them what the phone was doing wrong, where i bouht it and so forth.... now the liquid display screen is not working, but the phone works, though you cant view pics and have a hard time seeing the numbers you want to call or who is calling you. so i think i'll just call the company and say the phone was stolen. that way i wont be on the line with them for 2 hours trying to do all these stupid things like change out sim card and sit and go through a bunch of nonsense where they ask me if the phone got wet and make me feel like im on trial for their faulty product. i pay for the monthly insurance so if i say its stolen, they will just send me another one. a cingular sales rep actually told me to do this when i first bought the phones and signed up, if i ever ran into problems. the first time i tried to be honest and expalin everything and it just bought me a lot of grief. so i think i'll try this approach. anyonre else have cingular and gone through this.