So, last week I finally went to 1 of the new In-n-outs here in Dallas. Of course, I had to wait 30 min. in the drive through. I get my order and drive home. I didn't check my order because they take it TWICE before you get your food. No reason to mess it up, right? Wrong. I ordered a Double-double with ONLY CHEESE, MEAT, and ANIMAL SAUCE. When I get home, it's LOADED with onions. I called the hotline to tell them. They are extremely apologetic, and immediately send out 3 coupons for FREE combos. Cool. I go today to redeem a coupon. Wait in line 30 minutes, again, tell them slowly "only CHEESE, MEAT, and ANIMAL SAUCE. Ya'll messed up my order last time. Make sure it's correct." I get to the drive through, get my food, and it's WRONG. Onions all over it. I say " I need to speak to the manager IMMEDIATELY." He comes to the window. I tell him "this is the SECOND time you messed up my order. This is completely UNACCEPTABLE. I want only CHEESE, MEAT, and ANIMAL SAUCE. NO ONIONS. He says "ok, we'll make you a new burger and fries." He hands me the burger and fries. I drive off. There's no way this order is WRONG, right? NOPE. ****ED IT UP AGAIN. ONIONS all over the burger. AT this point I've told them 5 times, NO ONIONS. I got more coupons for free combos on the way, and a call from the Division Manager. I fully expect atLEAST a $50 gift card. **** IN-N-OUT. I feel stupid for waiting that long to get the most overrated burger on the planet. /rant.