my blackberry went crazy, got a replacement today but got that dreaded white screen of death. battled it out with vzw and rim tech for a couple hrs. got irritated and asked for a supervisors email. wouldnt give it to me. but said he would schedule a call back with the one on duty. i found the ceo of vzw email so i emailed the situation today. 5 mins after i got that callback and she offers me a new droid for free. i doubt it had anything to do with the email as i sent it after hours. but i got a 600 dollar phone today for free.