cell phone problems - cingular wireless

[Hoov]

got my daughter a cell phone and put insurance on it. the first 2 weeks it failed. i had to send it in to the co. and get a replacement phone (which is one someone else returned for problems). so no phone for 7 days for her and i was talking to the people for 2 hours trying to explain to them what the phone was doing wrong, where i bouht it and so forth....

now the liquid display screen is not working, but the phone works, though you cant view pics and have a hard time seeing the numbers you want to call or who is calling you.

so i think i'll just call the company and say the phone was stolen. that way i wont be on the line with them for 2 hours trying to do all these stupid things like change out sim card and sit and go through a bunch of nonsense where they ask me if the phone got wet and make me feel like im on trial for their faulty product. i pay for the monthly insurance so if i say its stolen, they will just send me another one.

a cingular sales rep actually told me to do this when i first bought the phones and signed up, if i ever ran into problems. the first time i tried to be honest and expalin everything and it just bought me a lot of grief. so i think i'll try this approach. anyonre else have cingular and gone through this.

 

[Yeagermeister]

I have had a cingular phone since that merged with ATT and haven't had any problems.

 

[ROMOSAPIEN9]

What brandname phone is it?

 

[SkinsandTerps]

I have had Cingular/Cellular One/AT&T forever it seems. They take pretty good care of me when I have a problem.

Most recently my wife's phone (Razr) had a problem with the battery. I called customer service and I was able to just go to a Cingular store and get a free replacement battery. If the problem wasnt the battery, they were going to send me a replacement.

I had insurance years ago, and lost my phone at Dave and Busters. I called to get it replaced and they gave me a refurbished phone. It worked just fine (for the 2 months, I had to use it), but seems to me they would have given me a new phone even if it was a cheaper model.

 

[Hoov]

Its a sony erickson phone, i have the same one and mine has been just fine. but its been my experience in the past that when you start getting replacement phones, they are more subject to problems cause they are phones that have already been repaired at least once. The more you take apart and work on these things the more likely they are to malfunction again i think.

I used to have one of those vh500 flip phones, or something like that when i was with At&t. once it broke and i got a replacement phone, every 4 weeks i had to send it back and get another one. i got so tired of it i just went and bought a new phone.

 

[SkinsandTerps]

Good Luck with it all.

If I had a child of HS age or younger, the only phone I would get them, is one of the Disney phones, that I have seen advertised. GPS, and the call control feature. That (to me) might be the most innovative feature on phones in years.

 

[Hoov]

Good Luck with it all.

If I had a child of HS age or younger, the only phone I would get them, is one of the Disney phones, that I have seen advertised. GPS, and the call control feature. That (to me) might be the most innovative feature on phones in years.

My daughter is extremely independent and mature for her age. At this point, i pretty much think she has better judgement than myself (LOL).

Really though, she has more sense than most high school kids.

She went through me and my ex getting a divorce at age 7, at that point i started teaching her that no one could know what is best for her except herself and teaching her to trust herself and form her own oppinions about things. Giving her that trust and freedom has really worked out. I know parents who censor everything their kids do, sometimes that causes kids to want to rebell more. She already has so much freedom in her own decision making, there is really nothing for her to rebel against.

But i think its worked because i started that when she was very young so she is used to making decisions and living with the consequences.