I have hope but lack confidence in the brain trust to turn the ship because nothing happens if they don't.
It is a strange situation, to say the least. They can just keep doing what they've been doing and still be rewarded for their incompetency.
I am confident this doesn't change even with the son taking over because I actually think he's worse. I have lots of experience in dealing with entitled second generation owners of businesses and it usually isn't an improvement because one does not inherit passion for something.
And truth be told, I save my hope for other things. I really don't care whether they fix this or not and if they were to even win another ring, that does not improve my life one iota.
At some point, confidence or hope became complacency as I accepted what is and will not change. But I am OK with it because like you and many others here, I have those memories of when this did matter and I can still love the laundry and the memories.