Dominoes pizza just screwed me...

[CowboyWay]

8:13pm I order a pizza from my local Dominoes. They say it will be here in 30 minutes.

9:15pm I call and say "Where's my pizza"?
They proceed to tell me that they send my order to another Dominoes because they are "closer to me". (nevermind that I've ordered from this dominoes for the last 4 years with no problem)

9:16pm I call the "new dominoes" to inquire about my order.
They proceed to tell me that "Well, I don't have the order anymore so it must be out for delivery"........

10pm I call "new dominoes" again, and tell them I'm hungry and I still haven't seen my pizza yet.

The guy tells me that the driver went down my street and there are only "Odd" house number, and since I have them an "even" number, there isn't a house there.

I asked this fellow to think about what he just said and see if that makes any sense whatsoever. He said that "his driver has been delivering pizza's for 15 years and swears that there are no "even" numbered addresses on my street.

I tell the guy that anyone who has delivered pizza's for 15 years probably has a mental disorder to begin with.

So pizza boy says, "I'll give you two choices. One I can credit your account or two I can make a pizza and "try" to get it delivered to you".

Well lets see............I just called your delivery guy an idiot, and now you want me to accept a pizza from him? Nah.

So I told these fools that they were worthless and hung up.

10:13pm I'm eating a Peanut butter and Jelly sandwich.

 

[Cochese]

Thats what you get for ordering Dominoes. Total crap. They did you a favor.

 

[kmp77]

A peanut butter and jelly sandwich? Did you steal it from your kid? :laugh2:

 

[SupermanXx]

LOL that sucks bro... that's why you gotta Little Caesar's that **** mayne... $5 large pizza? sheeeeit, can't beat that

 

[Achozen]

Should have went with Pizza Hut.

 

[Mavs Man]

You should know that nothing good can come from a conversation when you're hungry and your pizza's two hours late.

Next time go Papa John's or Pizza Hut.

 

[SupermanXx]

You should know that nothing good can come from a conversation when you're hungry and your pizza's two hours late.

Next time go Papa John's or Pizza Hut.

I just voted for You

 

[Mavs Man]

I just voted for You

Thanks again. I did two games this weekend.

 

[Cochese]

Next time go Papa John's or Pizza Hut.

LOL. Like that cardboard is any better. If anything, our man has learned to never order pizza for delivery ever again.

 

[WoodysGirl]

You should know that nothing good can come from a conversation when you're hungry and your pizza's two hours late.

Next time go Papa John's or Pizza Hut.

Pizza Hut is just as worse. My story.

I ordered a pizza a 6:30, cuz I wanted to get the call in early, being that it was a Friday night. Same thing, it'll be here in 30 mins.

7:15 no pizza, I call. Girl tells me "it's not in the system so it's already out for delivery. Should be arriving any day now."

7:45 still no pizza. Call again. Different girl says the order isn't in the system. It was NEVER in the system. Allowed me to talk to the manager.

After holding for what seems like forever, manager says "Sorry, it was never entered into the system, but I can give you a credit for the order. We can make it now"

Told the guy, "Can I just get the credit for another day. I'm hungry now. It's 8p on a Friday night, I'm sure you couldn't get it to me until 9:30 unless I come pick it up."

So I got the credit and used for an order for another day.

I ate a turkey sandwich and chips.

 

[theebs]

thats not pizza, nor is pappa johns or pizza hut.

That is garbage can lining.

 

[CowboyWay]

Should have went with Pizza Hut.

Well thats the thing.

When I first called to order a pizza, I called Pizza hut. But they told me off the bat that it would be an hour and a half. So thats why I called Dominoes. They told me it would be 30 minutes, so I went with them.

Of course if you want to get technical, they never said when the 30 minutes would "start".............

 

[CowboyWay]

Pizza Hut is just as worse. My story.

I ordered a pizza a 6:30, cuz I wanted to get the call in early, being that it was a Friday night. Same thing, it'll be here in 30 mins.

7:15 no pizza, I call. Girl tells me "it's not in the system so it's already out for delivery. Should be arriving any day now."

7:45 still no pizza. Call again. Different girl says the order isn't in the system. It was NEVER in the system. Allowed me to talk to the manager.

After holding for what seems like forever, manager says "Sorry, it was never entered into the system, but I can give you a credit for the order. We can make it now"

Told the guy, "Can I just get the credit for another day. I'm hungry now. It's 8p on a Friday night, I'm sure you couldn't get it to me until 9:30 unless I come pick it up."

So I got the credit and used for an order for another day.

I ate a turkey sandwich and chips.

See, thats what I'm talking about. Customer service. They screwed up, they knew they screwed up, and they made it right.

I don't care what you do for a living, you are going to screw up from time to time with your customers. Its not the screw up that turns people away. Its how the particular company deals with the screwup that makes them or breaks them.

 

[mr.jameswoods]

Don' have the Pizza delivered. Pick it up from now on

1. You avoid paying the delivery charge
2. You avoid payng a tip (which is separate from the delivery charge)
3. You will receive your pizza in 15 minutes versus an hour
4. You don't have to deal with the obnoxious delivery guy


Unless you live in a podunk town, the chances are you live 5 minutes from a Dominoes so go pick it up and save yourself the hassle.

And I agree with you about poor customer service. Waiters and servers don't understand that customers are willing to forgive if you simply sack up and say you are sorry and try to make up for it. But if you get defensive and act like a spoiled brat, it's only going to upset customers more. It's sad that people in the service industry can never admit they are wrong.

I had a problem with Pizza Hutt once. I called various pizza huts and many of them were out of pan crust. I called one and they said they had it so I ordered it. When I arrived there, the guy said he didn't have it and that I never ordered it. The sad thing is that same guy took my order so I knew he was lying but was trying to cover up. My wife was right by me so she heard me too. The guy screwed up but didn't admit or try to offer me a discount on the pizzas he made. He basically didn't care and was a horrible manager. Most people would have ignored the bad service and moved on with their lives. Nope but not ole anally retentive and OCD James Woods, I called customer service 1-800 number and remembered his name and the address of that Pizza Hutt. I reported him. The regional supervisor called me during the week. KARMA! He probably didn't lose his job but he will have a hard time advancing considering he has a document case of bad service on his record there.

 

[cowboyfan4life_mark]

The guy tells me that the driver went down my street and there are only "Odd" house number, and since I have them an "even" number, there isn't a house there.

Apparently the driver didn't look to the other side of the street. :laugh2:

Probably what really happened was that the guy that you were speaking to realized that he forgot to do the order and had to make up a story.

 

[Danny White]

I just had a delicious pizza delivered.

What? It wasn't delivery?

It was DiGiorno! :grin2:

 

[jman]

Heck, it is Tuesday night and it took 4 beers, ummm an hour for my Pizza Hut pizza to ger here...what's up with that?

 

[theebs]

just think, people are complaining about roger goodell and if he didnt get hired they were going to hire the ceo of Dominoes pizza to be the commish.....

imagine that.

 

[big dog cowboy]

9:15pm I call and say "Where's my pizza"?
They proceed to tell me that they send my order to another Dominoes because they are "closer to me". (nevermind that I've ordered from this dominoes for the last 4 years with no problem)

There is the issue. Call or better yet stop by that Dominoe's and speak with the manager. Tell him your story as you told it here and ask him how he is going to fix it. If you are not satisified with his answer, inform him they are not the only pizza place in town and walk out.