I can only view the internet in "safe mode"

[Jon88]

I contacted my internet provider and after about an hour of troubleshooting the rep said it was something I downloaded, and the last thing I downloaded was Quickheal. Now I can't get it off my computer and I can't access the internet unless I put the computer in safe mode. I downloaded spybot and it says it found and removed all the harmful files. Anyone have any suggestions so I don't have to take it to a repair shop? Thanks.

 

[xWraithx]

p0rn.

 

[Maikeru-sama]

So after Spybot removed the files, you are not able to get on the Internet, unless it is in Safe Mode?

Speaking for myself, generally, when it gets that bad, I typically just backup my important files and reformat my harddrive.

Also, are you just trying to surf the Internet with IE? If so, you may want to try and use Firefox, of course if it isnt on your computer then you wont be able to get it.

 

[Jon88]

p0rn.

No, its not that.

 

[Jon88]

So after Spybot removed the files, you are not able to get on the Internet, unless it is in Safe Mode?

Speaking for myself, generally, when it gets that bad, I typically just backup my important files and reformat my harddrive.

Also, are you just trying to surf the Internet with IE? If so, you may want to try and use Firefox, of course if it isnt on your computer then you wont be able to get it.

That's right. I can't get on unless it's in safe mode. How can I reformat my hard drive?

I just use IE to surf the web.

 

[Maikeru-sama]

Jon, what are you running?

Also, if you have never reformated your harddrive, I would do a quick google search to get a better understanding of what is involved before doing it.

As I stated, when my PC gets to the point to where I have can't surf the web (it has only happened twice), I reformat, but for some, that would be too extreme.

 

[Kilyin]

Malwarebytes

Download and install this (it should install and run in safe mode). Do a quick scan, show results, remove all, reboot... with any luck you'll be fine. I've seen only a few things that this won't get rid of completely.

Spybot is pretty much useless these days.

 

[theogt]

Now I can't get it off my computer

Well that was your problem in the first place.

 

[DIAF]

hahaha, quickheal claims yet another victim.

Quickheal is not a real anti-virus program. It's a trojan delivery system. Some spyware removers will elminate it, or you can manually remove it yourself by editing your registry and removing certain files. You can hit google up on how to manually remove it, but unless you know what you are doing (the fact that you even got Quickheal in the first place leads me to believe that you don't) it's not advisable. Try some of the spyware removers mentioned here in this thread, and if that doesnt work, hell i'd just reformat the sucker. Reformatting is easy, all you need is your Windows OS cd and drivers for all of your current hardware on your pc (those will have to be reinstalled). There's several sites that can walk you through it.

 

[Bob Sacamano]

go to Control Panel, programs, and uninstall

even deleting something doesn't totally get rid of it, and you have to actually uninstall the program yourself

 

[Dallas]

go to Control Panel, programs, and uninstall

even deleting something doesn't totally get rid of it, and you have to actually uninstall the program yourself

You absolutely amaze me. Who would have thought to go to the Control Panel and uninstall something they installed.


GENIUS















Bobcat Goldthwait is that you?




I like bustin on ya...yes i do

 

[bbgun]

You absolutely amaze me. Who would have thought to go to the Control Panel and uninstall something they installed.


GENIUS

 

[theogt]

go to Control Panel, programs, and uninstall

even deleting something doesn't totally get rid of it, and you have to actually uninstall the program yourself

You're one of those idiot customer service people that always tells you to unplug your device and restart it to see if that fixes the problem, aren't you?

 

[Bob Sacamano]

You're one of those idiot customer service people that always tells you to unplug your device and restart it to see if that fixes the problem, aren't you?

and you are one of those stupid lawyers that I punch in the face for sport


but seriously, all he said he did was download another service to get rid of bad files

that doesn't get rid of the problem

 

[theogt]

and you are one of those stupid lawyers that I punch in the face for sport


but seriously, all he said he did was download another service to get rid of bad files

that doesn't get rid of the problem

Actually, many times a third party program that removes programs does a helluva lot better job removing the program than just going to "Add/Remove Programs."

 

[DIAF]

He said "now i can't get it off my computer".

That implies that he at least tried to uninstall it. Surely jon's not so dumb that he can't uninstall a program.

And anways, uninstalling QuickHeal with its uninstaller or even via windows is not going to fix his problem. He's going to have to hunt down the harmful residual files.

 

[Bob Sacamano]

Actually, many times a third party program that removes programs does a helluva lot better job removing the program than just going to "Add/Remove Programs."

I didn't say just "Add/Remove Programs"

but if he "got rid of" this thing, it shouldn't be acting up on him, which is why I suggest he see if he has to unistall the program himself

sometimes you have to do that for certain programs, and not just click delete or send to the garbage bin

 

[theogt]

I didn't say just "Add/Remove Programs"

but if he "got rid of" this thing, it shouldn't be acting up on him, which is why I suggest he see if he has to unistall the program himself

sometimes you have to do that for certain programs, and not just click delete or send to the garbage bin

Bob, you R a compooter esspert.

 

[CATCH17]

If all else fails just do a system restore that goes back a couple days.

I guarantee that will work.

 

[BrAinPaiNt]

Download and install spybot, adaware and avg antivirus (the free version).

Turn off your system restore (right click my computer, properties, system restore tab, click/check the turn off system restore box, click apply and ok.

Go into safe mode.

Run each program to do a full scan and follow their instructions to get rid of any infected files.

If this does not get rid of the problem, your best bet is to backup any essential files you want and then reformat your hard drive.