I thought that my grievances with Comcast Xfinity were bad but CenturyLink is hands down the worst company I've ever had to call for service. I just moved and CenturyLink is the only option. I called last Saturday and the lady told me that it would be Wednesday. There was nothing they could do to get the service turned on sooner than that because they have to give the system time to process the request. First off, any system that needs 72 hours to process a request has the computing power of a TI-83 calculator. I told the lady I was going to buy a modem hoping that all she had to do was click a button and activate the line. Nothing. So I wait. Wednesday rolls around and I call to get my PPP username and stuff. My previous DSL services all required you have it so I call and the guy tells me my service hasn't been activated and the technician install is set for Friday. Of course I'm pissed, I've been using a tethering app all week and while it works well to do most stuff, you can't really do much of anything that involves video. I asked why I was told Wednesday and he says that he doesn't know but I have to wait for the tech to install the modem. I tell the guy I have a modem and he says, "you have a modem? What kind"? After telling him what kind of modem he says, "call this number first thing in the morning and have them cancel the dispatch and see if they can work in just a line activation. You should be set to go for tomorrow (Thursday)". I call and the guy who answers says theres no way to do any of that and that I have to wait. This guy has the nerve to basically accuse me of lying and says that my install was set for Friday from the day that I ordered. He says that this information is in the activation email. I read the email while I'm on the phone, no such information........"oh, sorry about that. Usually it's on there. Anyway, you still have to wait until Friday and we need you to be at the house for a scheduled install sometime between 8AM and 4:30PM". Now, I'm pissed. You just expect me to sit by the door and wait for your technician on a day's notice? Who the hell can even do such a thing with work? I tell this guy, "look, I have a modem and just need the damn wire connected at the junction box......or whatever you have to do. I can't be there, just send someone out". Here goes round 2 with the "you already have a modem"? This morning I get a call fromt he tech at like 7:30 and explain to him the situation. "No problem, I just need a few minutes at the service box and your internet will be on when you get home". Get home. Set everything up and it doesn't work. Call tech support and this clown walks me through the troubleshooting steps that have to be intended to guide a house cat through the install process. "Are you sure you have your wires plugged in"? After battling with this guy for a while he tells me that the only way to get it working is to set up a technician visit to check the lines outside. This apparently can only happen on Tuesday and he says I need someone to be there. This is just insane. A week and a half just to get service up and running? How is that possible? CenturyLink is easily the most inept company I have had to deal with in a long time. If Comcast hasn't disconnected the line you can get same day service. These guys treat each technician visit like a shuttle launch that requires massive amounts of planning just to get someone out to your house. I also don't think it's coincidence that the people who set up your order are native English speakers while all the technicians are clearly English Second Language folks. They want to make sure your order is taken with as much clarity as possible but once they get you committed, they don't care if you have to spend minutes spelling out your name to someone who's probably been speaking English for about 3 weeks.