Any Computer Nerds? Help!

Ranching

Ranching

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AT&T had me rename my router and change the address. Now I have to restart it every time I start my or my daughter's laptop. Phones, tablets, TVs and printer all work fine. Any suggestions???
 
nobody

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Try forgetting the wireless network profiles in your laptops and reconnect to the router as if it's the first time. Also, how many devices is your router spec'd for and how many are you connecting to it at once? A lot of those cheap routers from AT&T and other internet providers have a hard limit of 10 or 15 devices connected at once. Keep in mind that includes phones, computers, tablets, gaming consoles, network printers, Roku players, Bluray players, TVs (now), etc.

If it all connected before just fine until you renamed the router and changed it's network address, then it could just be a network profiles issue in the laptops, which choosing the option to "forget" the network and reconnect as if for the first time might do the trick. What OS are you running on the laptops?
 
Ranching

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DeathMonkey said:
Try forgetting the wireless network profiles in your laptops and reconnect to the router as if it's the first time. Also, how many devices is your router spec'd for and how many are you connecting to it at once? A lot of those cheap routers from AT&T and other internet providers have a hard limit of 10 or 15 devices connected at once. Keep in mind that includes phones, computers, tablets, gaming consoles, network printers, Roku players, Bluray players, TVs (now), etc.

If it all connected before just fine until you renamed the router and changed it's network address, then it could just be a network profiles issue in the laptops, which choosing the option to "forget" the network and reconnect as if for the first time might do the trick. What OS are you running on the laptops?
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Thanks, I'll try this. Windows 10
 
YosemiteSam

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You have to restart the router when you turn on your laptop or phone? That's weird.

I agree though. It might be some sort of cached credentials issue. Tell them to forget the wifi details then re-connect them. Follow that by punching @Runwildboys in the nose, but don't do that until I'm around to watch the outcome of that series of events.
 
Quickdraw

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DeathMonkey said:
Try forgetting the wireless network profiles in your laptops and reconnect to the router as if it's the first time. Also, how many devices is your router spec'd for and how many are you connecting to it at once? A lot of those cheap routers from AT&T and other internet providers have a hard limit of 10 or 15 devices connected at once. Keep in mind that includes phones, computers, tablets, gaming consoles, network printers, Roku players, Bluray players, TVs (now), etc.

If it all connected before just fine until you renamed the router and changed it's network address, then it could just be a network profiles issue in the laptops, which choosing the option to "forget" the network and reconnect as if for the first time might do the trick. What OS are you running on the laptops?
Click to expand...
Troubleshooting skills = A+

Many devices ship with NICs that have specific software to make it easier to manage wireless connections, and many times it can cause issues like this. Removing the profiles from the NIC should resolve the issue as DM stated.

I personally never use the Wi-Fi software to manage wireless. I let Windows manage it because it doesn't care about profiles. If it can't connect, there's no forgetting the network. It's as simple as just disconnecting and reconnecting. If the password had changed, it'll prompt you for it. That's a simpler solution IMO.
 
nobody

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Ranching said:
No. Tried what you said. Didn't work. I do a diagnostic and it says to reset the router. I wonder if my McAfee firewall has anything to do with it. I'll try again on Monday when I'm not drinking!! Lol, salud! And thanks
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Usually, on the back of a router, there is a button or inset button (that requires a paperclip or something thin to trip) that resets the router to factory settings. You generally have to press it in for 3-15 seconds before it does it. That might help. Also, unplug the router from the power cable for 20 minutes. This will hard reset most routers and clear any residual cache. See if that helps.
 
roughneck266

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What brand is the router? Do you remember what the IP address was that they had you change it to? Either way, if you do the reset suggested above, it should reset the router back to factory specs. Most likely it will go back to 192.168.1.1 if it does that, you can look in the manual and retrieve the admin password, and tell AT&T to pound sand next time they tell you to do something. If it's FIOS, the wifi password will be on a sticker on the router itself after the reset, you will have to use that.
 
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