For you long time DirecTV customers, call in now for a potential discount

[InTheZone]

Just want to start by saying i hate speaking to customer service reps. I don't dislike the first rep you speak to, I just hate the process of getting into contact and getting things done. I hate their restrictions and how their unhelpful supervisor has to make decisions for them.

Either way DTV won't automatically apply discounts to your account for reasons...but if you ask them if you have any eligible discounts on your DTV package they can tell you. I just got something like $45 off for 12 months and asked her about potential discounts after this period, she said to call in 10-11 months to ask and potentially keep it going. So for us long time customers these discounts may offset the increase in taxes, fees, and overall package pricing, yay us!

I'm bad with checking my account payments, they're set to autopay and I never look into the billing price. I noticed one month was higher for nfl pay per view events despite me paying for the full sunday ticket package so that was my reason for calling, was to get the 2 small game charges dropped because I had already signed up for the full sunday ticket Screwed myself over anyway because I had cancelled sunday ticket when they decided to make it free (I was this close to dropping NFL completely) and then come game day didn't want to miss out on my team (only for them to be on local tv most of the time anyway). Rep told me she couldn't do anything and said her supervisor said she couldn't do anything else. I said what sense does it make to not be able to credit those ppv fees when I paid for the full sunday ticket prior to that? Made it clear I wasn't upset at this rep, but definitely at her supervisors "lazy" response. Asked them to call me back later as her supervisor was busy and I wasn't going to wait on the phone for what would already be over an hour long.

My fault for making this difficult, but screw customer service and screw DTV for "punishing" long time customers, why we have to keep paying for increases when new customers get in on the cheap? Same bs with health insurance and other things in life where we continue to pay more for no reason.

rant over, have a great day.

 

[CouchCoach]

I just discovered this same thing with my Internet provider. I called to see why my bill jumped from 77 to 103 and was told the promotion had lapsed on the 100 Plan. Then she asks me if I am interested in another promo plan, puts me on hold and comes back and said she can offer me the 200 Plan for 70 and some change for a year. Double the speed for 7 less than I had on the old Plan? She said while it's not available in my area right now, they do have a 1000 Plan for around 100 but I need to just check back every couple of months.

She told me the same thing you discovered, they only offer these plans if you ask. So I set a tickler up every 2 months to call ATT and Vyve to see what the latest promo plan is.

I agree about how the long time customer is treated. I used to call DTV and complain about the new customers getting Sunday Ticket and got it free for 4 years just for complaining and threatening to switch to cable.

These companies all have access to the studies done on how much it costs to gain a brand new customer v retaining a pay on time one and the smart ones protect that base. My internet provider knows I don't have a choice but they are still working, or letting me help with that, to retain me. All I have to do is call and ask.

 

[Cowpolk]

I just discovered this same thing with my Internet provider. I called to see why my bill jumped from 77 to 103 and was told the promotion had lapsed on the 100 Plan. Then she asks me if I am interested in another promo plan, puts me on hold and comes back and said she can offer me the 200 Plan for 70 and some change for a year. Double the speed for 7 less than I had on the old Plan? She said while it's not available in my area right now, they do have a 1000 Plan for around 100 but I need to just check back every couple of months.

She told me the same thing you discovered, they only offer these plans if you ask. So I set a tickler up every 2 months to call ATT and Vyve to see what the latest promo plan is.

I agree about how the long time customer is treated. I used to call DTV and complain about the new customers getting Sunday Ticket and got it free for 4 years just for complaining and threatening to switch to cable.

These companies all have access to the studies done on how much it costs to gain a brand new customer v retaining a pay on time one and the smart ones protect that base. My internet provider knows I don't have a choice but they are still working, or letting me help with that, to retain me. All I have to do is call and ask.

Wifey is gonna call to see if we can get a discount But they know we have no other options There is no cable here yet

 

[CouchCoach]

Wifey is gonna call to see if we can get a discount But they know we have no other options There is no cable here yet

This company is phasing out the cable part of it. They're not even offering it unless someone really wants it. The lady I spoke with said the internet is hammering the cable business and the fees the suppliers want are choking them and passing along the increase is causing the worst churn in cable history.

The cord cutting is growing exponentially and I feel like a dinosaur still having DTV. I am not even a TV watcher, except during football season, and spend 95% of my time with streaming and since I have HBO Max, I don't even need that through DTV any longer.

But I admit it, I am not the sharp knife in the drawer with technology. Took me years to stop calling people to see if they got the fax and then I was doing that with texts. And just in case I thought they were illiterate, I'd read the texts to them.

Someone is going to come up with the "Internet TV for Dummies" and then I'll probably make the move and I haven't investigated this enough about local channels through the internet and you know from living in OK and TX, got to have that for weather.

 

[DanteEXT]

This company is phasing out the cable part of it. They're not even offering it unless someone really wants it. The lady I spoke with said the internet is hammering the cable business and the fees the suppliers want are choking them and passing along the increase is causing the worst churn in cable history.

The cord cutting is growing exponentially and I feel like a dinosaur still having DTV. I am not even a TV watcher, except during football season, and spend 95% of my time with streaming and since I have HBO Max, I don't even need that through DTV any longer.

But I admit it, I am not the sharp knife in the drawer with technology. Took me years to stop calling people to see if they got the fax and then I was doing that with texts. And just in case I thought they were illiterate, I'd read the texts to them.

Someone is going to come up with the "Internet TV for Dummies" and then I'll probably make the move and I haven't investigated this enough about local channels through the internet and you know from living in OK and TX, got to have that for weather.

Could you put up an antenna for locals? Or you could "donate" to Locast if it's available in your area (though no idea how long they will be around before they get shut down).

 

[Bigdog]

I do this with my TV provider. I have gotten discounts every year although I do have to pay a little more but it is not the full price. For example, I do have to pay about $10 more a month this year than last year but it is about $20 less a month than I would be paying. Here is a tip that has helped me in that if the person on the other line sounds like a sympathetic woman than play the wife card. I told a customer service that my wife was not happy with the bill and she was so sympathetic to my plight that not only did she lower my monthly bill but also gave me HBO and Cinemax free for 6 months. She told me happy wife happy life (which is true). The funny thing is my daughter overheard me talking to the customer service rep and told my wife what I did. My wife just laughed.