Computer freezes everytime i start it up

[ajk23az]

I have had this laptop for about 8 months or so now (Acer 5610Z) and it has been PERFECT up until now.

I used it this morning and it was working great, then when i come home from work, the thing starts up great, then freezes when everything gets loaded.

After a few times of doing this, i start it up in safe mode and run AVG Antivirus and it says there are 3 errors.

1. Boot Sector of disk----reading error--------c:

2. shell32.dll------------change

3. ntoskrnl.exe-----------change


#2 and #3 have been there for a little while but this is the first time i saw the boot sector error, and i know that must be the problem. if anybody can point me in the right direction in how to fix this, it would be great!

ps..im using a friends computer right now.

thanks

 

[CATCH17]

Try starting it in safe mode and run a virus scan and disk check.

 

[ajk23az]

Try starting it in safe mode and run a virus scan and disk check.

sorry for the wrong forum, had a mental lapse there...

mods: please move to off topic zone, thanks

 

[CATCH17]

sorry for the wrong forum, had a mental lapse there...

mods: please move to off topic zone, thanks

Your computer doesn't run on a BCS program does it?

 

[adamknite]

Your computer doesn't run on a BCS program does it?

oh.... my......

 

[ajk23az]

Your computer doesn't run on a BCS program does it?

No it doesnt.

Forgot to mention the OS is Windows Vista Home Premium.

 

[iceberg]

I have had this laptop for about 8 months or so now (Acer 5610Z) and it has been PERFECT up until now.

I used it this morning and it was working great, then when i come home from work, the thing starts up great, then freezes when everything gets loaded.

After a few times of doing this, i start it up in safe mode and run AVG Antivirus and it says there are 3 errors.

1. Boot Sector of disk----reading error--------c:

2. shell32.dll------------change

3. ntoskrnl.exe-----------change


#2 and #3 have been there for a little while but this is the first time i saw the boot sector error, and i know that must be the problem. if anybody can point me in the right direction in how to fix this, it would be great!

ps..im using a friends computer right now.

thanks

change just says the files have changed. approve 'em those errors go away.

not able to read boot sector - well, that's just bad. your boot sector is the 1st sector of the drive where life 'starts' so to speak. if that sector is bad or has a virus there, you've got some problems.

like said - try safe mode and run the AV. if it keeps locking up even in safe mode, you may need to reformat the drive and hope. that fails, you'll likely need a new drive.

could be virus - keep on that path. otherewise it could be hardware.

 

[ajk23az]

change just says the files have changed. approve 'em those errors go away.

not able to read boot sector - well, that's just bad. your boot sector is the 1st sector of the drive where life 'starts' so to speak. if that sector is bad or has a virus there, you've got some problems.

like said - try safe mode and run the AV. if it keeps locking up even in safe mode, you may need to reformat the drive and hope. that fails, you'll likely need a new drive.

could be virus - keep on that path. otherewise it could be hardware.

No i can start it and run everything in safe mode, doesnt freeze up at all. Just when in regular mode it freezes.

And that is the error AV gives me when i scan in safe mode;

"1. Boot Sector of disk----reading error--------c:"

Im running a disc check right now, hopefully it tells me something. ray:

 

[CATCH17]

No i can start it and run everything in safe mode, doesnt freeze up at all. Just when in regular mode it freezes.

And that is the error AV gives me when i scan in safe mode;

"1. Boot Sector of disk----reading error--------c:"

Im running a disc check right now, hopefully it tells me something. ray:

Try scanning the c drive and running the anti virus.

It sounds like though you are most likely going to have to reformat or get a new hard drive all together.

I've delt with that mess more than anyone should ever have to. I hope all works out for you.

 

[ajk23az]

Laptops SUCK! If i have to get a new one it will be my 3rd in 2 years. And I am a college student and NEED a laptop. :bang2: :bang2:

 

[CATCH17]

Laptops SUCK! If i have to get a new one it will be my 3rd in 2 years. And I am a college student and NEED a laptop. :bang2: :bang2:

You dont have to buy an entire new Laptop even if its the hard drive man.

Just get a new hard drive.

100 bucks compared to 500+

 

[ajk23az]

I cant find a phone number for ACER for the life of me, can someone help me there?

 

[CATCH17]

I cant find a phone number for ACER for the life of me, can someone help me there?

Technical support for Acer Altos Servers is provided by Reseller Support at: 800-409-2237 for authorized resellers and distributors. For customers, please contact us at 800-816-2237 for support. Please see our Server Support Policy, or through email at Ask the experts.


http://www.acersupport.com/ess/html/faq.html

 

[ajk23az]

Technical support for Acer Altos Servers is provided by Reseller Support at: 800-409-2237 for authorized resellers and distributors. For customers, please contact us at 800-816-2237 for support. Please see our Server Support Policy, or through email at Ask the experts.


http://www.acersupport.com/ess/html/faq.html

Thanks.

I tried doing a system restore but to no avail.

And I don't have the Windows Vista Installation CD to do a hard drive reformat or else i would do that too.

 

[Nors]

reinstall Windows

That fails go out into back yard and find a big rock and smash it. You will be saving yourself a lot of agony and will feel better.

 

[Route 66]

Your PC isn't supposed to go anywhere when you start it up.

 

[jksmith269]

Just received this email and other than you actually being able to start up in safe mode sounded kinda similar.

BAD Virus --CNN announced -- Snopes confirms as real.

Here is a link to the Snopes page: Make sure you read entire Snopes article to the end.

http://www.snopes.com/computer/virus/postcard.asp

PLEASE SEND THIS TO EVERYONE ON YOUR CONTACT LIST!!

A new virus has just been discovered that has been classified by Microsoft as the most destructive ever. This virus was discovered yesterday afternoon by McAfee . This virus simply destroys Sector Zero from the hard disk, where vital information for its functioning are stored.

This virus acts in the following manner:
It sends itself automaticall y to all contacts on your list with the title:

'You've received a Post Card from a Family member'.

As soon as the supposed virtual card is opened the computer freezes so that the user has to reboot. When the ctrl+alt+ delkeys or the reset button are pressed, the virus destroys Sector Zero, thus permanently destroying the hard disk. Yesterday in just a few hours this virus caused panic in New York , according to news broadcast by CNN.

This alert was received by an employee of Microsoft itself.

So don't open any mails with subject:'A Post Card from ' As soon as you get the mail, delete it !! Even if you know the sender !!!

Please pass this mail to all of y our friends.

Forward this to everyone in your address book. I'm sure most people, like myself, would rather receive this notice 25 times than not at all.

Edit: that is a hoax btw if you didn't know...

 

[Khartun]

Reformatting or Reinstalling Windows are not the first options you want to try. You might wanna try fixing the Master Boot Record first.

Boot into the Windows CD, go to the recovery console, type fixmbr at the prompt. Boot records get corrupt sometimes. This is the first thing you should try for a boot record problem.

Here is some info:
http://support.microsoft.com/kb/927392

Not saying that you won't need to reformat but that shouldn't be the first option.