DirecTV Deals

[UppityCracker2]

It's not really. Chances are you'll have to call them anyways.

I had no idea we were supposed to get $100 credit or free upgrade every 6 months. So, does that mean they owe me a few hundred in credits since I never received them, and they refused to give me any upgrades (even though they promised I'd get them for free once they were available).

They told me that all customers in good standing are eligible for a free upgrade every 6 months and that is up to $100.

 

[UppityCracker2]

Well, I never received a call as ChldsPlay suggested, so I called them back and referenced the email with the email reference number. They said they would have to send me to the "Win Back Department"

I asked for a number so I could give you guys, but they said there is no outside number and they have to forward me internally.

Anyways. He read the history that I had found a deal for an HD DVR for free from Dish Network (which is the truth). He gave me that for free.

I was also told on the phone that I would now receive my NFL games on the Sunday Ticket in HD with my $9.99 fee that I pay now for HD. I asked specifically on the phone if I get the NFL Sunday Ticket in HD and she said "Yes" (that is also the truth as I didn't know you needed Superfan to get the games in HD). He apologized and gave me the Super Fan package for free so that I would get my games in HD.

Woohoo!!!

 

[Kevinicus]

And I called on the 6 month credit/upgrade and the lady said yes, customers are able to receive those...then proceeded to tell me you have to pay for them. It was just a very confusing conversation. I'm not sure she know what I was saying. I hate Directv customer service.

 

[UppityCracker2]

Hmm. I think what she meant to tell you is that you have to pay Shipping and Handling no matter what. So there is still something to pay. Originally before I did all of this I was just going to have my dish upgraded and get an HD receiver. Well that package was $99 and I had to pay nothing other than $19.95 S&H + tax. Came out to like 21.20 or something. Anyways, yes you still have to pay something.

Also, if you get an upgrade over $100 you have to pay the difference.

 

[UppityCracker2]

Here is my recent activity:

08/09/2007 $19.95 Delivery and Handling - Cancelled Order $-19.95 $-1.20
08/06/2007 NFL SUNDAY TICKET Superfan - Charge $0.00 $0.00
08/06/2007 $19.95 Delivery and Handling - Charge $19.95 $1.20
07/30/2007 $19.95 Delivery and Handling - Charge $19.95 $1.20
07/30/2007 We appreciate your loyalty. - Charge $0.00 $0.00

The first 19.95 was for shipping on my original order for just a receiver. I had that cancelled when I got my HD DVR for free and was charged an additional 19.95. I had to then email twice to get that removed.

Yesterday a Customer Service Representative called me and asked if that charge was taken care of and if there was anything else that they could do for me. It was pretty nice.

 

[Kevinicus]

It wasn't the shipping and handling they were wanting to charge, it was the $99. And in the case of the HD-DVD $299.

I called back and talked to someone else. Got my normal receiver upgraded to an HD one, and my current HD-DVR will be replaced with the HR-21 when it comes out in November. Also asked about discounts for phone service and whatnot and she told me I would receiver $10 off for a year, plus free HD and DVR service for a year. I got her name too in case they try and screw me like they have in the past by "misplacing" their notes from the call.

 

[UppityCracker2]

Very nice. It sounds like what I tried to do, but you were advantageous to ask a couple other things. I stopped after the free Superfan and the HD-DVR. I figure I can call again another time.