Domino's Sucks

[tupperware]

Sorry, gotta agree with this. ^^^

When we go to Ruth's Chris Steakhouse, you have to order potatoes and veggies separately, even though at Outback they come with your meal. It's their prerogative as the provider of the product.

You are welcome to give feedback to the company, which may make them change things and provide sauce with it. Often when a company received massive feedback, changes will be made.

Also, the response you got is called a "standard response" which is created by PR or whatever department in the corporation sets the standard for their Customer support department.

Anyone that writes regarding that issue will receive the same response, because that's the accurate, grammatically correct response. It is the same response I would get if I wrote about the issue.

Speaking as someone that works in a similar capacity, there is no way that a business that has significant volume will have every single email typed out manually. You have the standard, company approved message that answers the issue about which you emailed.

No reason to get in a twist about it. It's efficient and intelligent and answers the question. Not to mention, you got a response, period. There are lots of companies that don't respond at all.

Well, I'd like to think there is a little bit of a difference when you're talking about a Steak house and actual sides. For one thing, you're sitting down in the restaurant, if it wasn't obvious right away or offered to you by the waiter, it's not that much of a pain to order it and wait. You can't exactly call in a delivery for a single marinara sauce. I also consider marinara sauce a condiment when it's served on the side. Little Caesars sells a cheese bread that doesn't come with a marinara as well. The reason why a lot of pizza places probably do this is because plain breadsticks are incredibly cheap. Once you add mozzarella to them they go way up in cost and it's probably a lot more cost efficient to omit the marinara.

As for the script emails? They're annoying. For a company struggling with quality you would think they would be placing a little emphasis on that. At some point, he should be receiving a human reply. If at any point you put the customer in a situation where you're making it hard or near impossible for them to voice their complains, they won't voice them. They also won't waste their time coming to your place of business any more. In most cases, they'll pick a similar competitor.

You should try to find the local franchises main office # Hoof. Even if you don't intend to go back, you may at least get some freebies in the process. Those corporate email addresses and phone #'s usually do wind up getting those automated responses.

I think at the end of it all, it's less about them not including a marinara and more about how customer service fails. Sometimes you would be okay with an apology but you rarely get that, either.

 

[Faerluna]

At some point, he should be receiving a human reply.

If he wants to talk with someone, he should call the store and ask to speak to the manager. Emailing them (guessing Corp HQ?) will get you an email response.

 

[Hoofbite]

If he wants to talk with someone, he should call the store and ask to speak to the manager. Emailing them (guessing Corp HQ?) will get you an email response.

The driver said it was SOP.

What good does calling the store do?

Unless each franchise has their own set of rules.....which I doubt, calling the manager would do nothing but put my name in their system as a target for whatever screwed up things they do to the pizza to people who complain.

 

[Faerluna]

The driver said it was SOP.

What good does calling the store do?

Unless each franchise has their own set of rules.....which I doubt, calling the manager would do nothing but put my name in their system as a target for whatever screwed up things they do to the pizza to people who complain.

Well, then you got all the answer you're going to get, it appears.

 

[jimmy40]

Placed an order last night and ordered some of that cheesy bread.

No sauce.

Literally, no sauce.

Sent them an email and here's the reply.



This guy literally just sent me the script from one of their commercials as the response.

That's just insulting on so many different levels. They'll be lucky to see another order from me.

When you start charging for condiments, you know you aren't doing something right.

At least give 1 cup with the cheesy bread.

And yes, I know. Dominos is not great pizza but when it's the middle of the night and that is all that is open, you gotta do what you gotta do.

You sent Domino's an email?

 

[Romo_To_Dez]

The Individual Pizza places always have the best Pizza over Chain, but if going with Chain I like Pizza Hut or Papa Johns

 

[big dog cowboy]

What good does calling the store do?

They might hook you up for coupons for food.

:laugh2:

 

[Hoofbite]

You sent Domino's an email?

Yeah, why not?

Takes too much time?

Appears petty?

 

[Jammer]

Yeah, why not?

Takes too much time?

Appears petty?

Take it from someone who knows, an email is a dime a thousand, but a letter is gold. A letter carries much more weight.

 

[MarionBarberThe4th]

Yea but they do this if you ask

 

[jimmy40]

Yeah, why not?

Takes too much time?

Appears petty?

because you will receive a form email back that will just piss you off. You should have called the manager/owner? at that franchise and told him/her. You would have at least had the satisfaction of *****ing at someone and probably gotten something for your trouble on your next visit.

 

[Muhast]

I now refuse to eat pizza hut due to that horrendous song commercial they have of the guy playing guitar and singing about pizza. I hate it. I actually wrote to them to complain. Everytime it comes on someone mentions how bad it is.

 

[Faerluna]

I now refuse to eat pizza hut due to that horrendous song commercial they have of the guy playing guitar and singing about pizza. I hate it. I actually wrote to them to complain. Everytime it comes on someone mentions how bad it is.

It's really terrible. Completely agree.

 

[CowboyMike]

So... you didn't get something that was not advertised or promised to you?

I agree, Domino's is terrible pizza. However, I think you are going overboard when you complain & threaten your future business with them about not getting something that you were not supposed to get anyway.

I just read their menu - it states that their breadsticks come with marinara sauce. Their new stuffed breads, which you apparently ordred, do not come with a sauce (though you can buy from 6 different varieties of bread sauce and 5 different varieties of dipping cups if you want sauce).

You didn't read the menu - hardly their fault.

This.

 

[Avaj]

They don't advertise or promise salt on french fries.

They don't advertise or promise ice in a fountain drink.

Who has time to read the fine print when order a pizza? Who the hell would want to?

Marinara is a staple of cheese sticks but I guess cheesy bread is some other creature?

Get all the way the **** outta here with that.

Preach :laugh2:

 

[67CowboysFan]

The driver said it was SOP.

What good does calling the store do?

Unless each franchise has their own set of rules.....which I doubt, calling the manager would do nothing but put my name in their system as a target for whatever screwed up things they do to the pizza to people who complain.

Why would you care? You said you'd probably not do businesses with them again.

 

[TheCowboy]

They say they changed, but they did not.

 

[YosemiteSam]

Odd. I figured "Domino's Sucks" would have been the beginning and the end of this thread, yet it is not.

I mean it's true and there is no arguing the point because it couldn't be more true. ...yet this thread persists. :laugh2:

 

[SkinsandTerps]

I now refuse to eat pizza hut due to that horrendous song commercial they have of the guy playing guitar and singing about pizza. I hate it. I actually wrote to them to complain. Everytime it comes on someone mentions how bad it is.

Over a commercial ? It sucks but it isn't offensive. That makes zero sense.
I hope you were being sarcastic.

This.

Yeah. Wimbo nailed it with that one. And the OP admitted he didn't read it.


My take on this which is for any business. If you don't like what you got move on. Find the place that has what you want that meet your expectations. I don't care if it is a place that you go for burgers, or a place that you trust with your money.

Worst complaint ever is..."every time I come here I have a problem". That person is an idiot. Move on. If the place sucks stop going.

 

[Rackat]

Odd. I figured "Domino's Sucks" would have been the beginning and the end of this thread, yet it is not.

I mean it's true and there is no arguing the point because it couldn't be more true. ...yet this thread persists. :laugh2:

Reminds me of Monte Python:

--------------------------------------------------------------------------------

The Dead Collector: Bring out yer dead.
[a man puts a body on the cart]
Large Man with Dead Body: Here's one.
The Dead Collector: That'll be ninepence.
The Dead Body That Claims It Isn't: I'm not dead.
The Dead Collector: What?
Large Man with Dead Body: Nothing. There's your ninepence.
The Dead Body That Claims It Isn't: I'm not dead.
The Dead Collector: 'Ere, he says he's not dead.
Large Man with Dead Body: Yes he is.
The Dead Body That Claims It Isn't: I'm not.
The Dead Collector: He isn't.
Large Man with Dead Body: Well, he will be soon, he's very ill.
The Dead Body That Claims It Isn't: I'm getting better.
Large Man with Dead Body: No you're not, you'll be stone dead in a moment.
The Dead Collector: Well, I can't take him like that. It's against regulations.
The Dead Body That Claims It Isn't: I don't want to go on the cart.
Large Man with Dead Body: Oh, don't be such a baby.
The Dead Collector: I can't take him.
The Dead Body That Claims It Isn't: I feel fine.
Large Man with Dead Body: Oh, do me a favor.
The Dead Collector: I can't.
Large Man with Dead Body: Well, can you hang around for a couple of minutes? He won't be long.
The Dead Collector: I promised I'd be at the Robinsons'. They've lost nine today.
Large Man with Dead Body: Well, when's your next round?
The Dead Collector: Thursday.
The Dead Body That Claims It Isn't: I think I'll go for a walk.
Large Man with Dead Body: You're not fooling anyone, you know. Isn't there anything you could do?
The Dead Body That Claims It Isn't: I feel happy. I feel happy.
[the Dead Collector glances up and down the street furtively, then silences the Body with his a whack of his club]
Large Man with Dead Body: Ah, thank you very much.
The Dead Collector: Not at all. See you on Thursday.
Large Man with Dead Body: Right.