I need help .CP expert.

[Cbz40]

I have a DEll PC w/ XP..............Home networked w/ Linksys router.....I have not been able to get on the internet for about a month now.

Called Road Runner...not the problem, still could not get on.

Ran a Spy ware program........system perfectly clean

Called Road Runner again had a IP add. assigned to the PC

Still can't get on the internet.

When I bootup this is what appears on the screen:

Spooler Subsystem App encountered a problem and needed to close.

We have created error report that you can send to help improve Spooler Subsystem app.

the error report contains.....This error report includes info regarding the condition of Spooler SubSystem App when the problem occurred, the operation system version and computer hardware in use, and the internet Protocol (IP) address of your computer.

The following files will be included in this report.
C:\DOCUME1Weldon 1, WEL\LOCALS\Temp\WER4.tmp.dir01\spoolsv exe.,mdmp
C:\DOCUME 1\WELDON 1.WEL\LOCALS 1||Temp\WER.4tmp.dir01\appcompat.txt.

Of course I can't send the error repot because I can't get on the net.

Some please HELP!!!

 

[trickblue]

cbz... I don't know what to tell you in regards to your specific problem... but I will tell you what my CDW rep sed:

"Microsoft says to avoid at all costs pushing machines with XP Home Edition... sell them XP Professional instead... XP Home may be our biggest mistake to date" If it is a bigger mistake than Windows ME then they have problems...

It took a while... but now they sell a Pro update... XP Home has some MAJOR issues... especially in the security realm... and many others reside...

A word to any purchasing new pc's... ALWAYS spend a bit extra and purchase the Professional editions as Microsoft can't afford to screw the pooch with businesses... The Professional editions usually roll out about 3-6 months after users report all of the faux pas' with the current home edition that Microsoft typically rushes to the market...

Be advised that MS uses YOU for the guinea pig instead of testing their products thoroughly in-house...

I, unfortunately, am forced to use MS products... Apple and Linux are much better solutions...

Good luck, my friend...

 

[Yeagermeister]

What spyware remover and antivirus are you using? Download and install microsofts antispyware program. It's the best one I have found and it's free. After you install it don't do the quick scan. Choose the option to run a full pc scan.

 

[Cbz40]

cbz... I don't know what to tell you in regards to your specific problem... but I will tell you what my CDW rep sed:

"Microsoft says to avoid at all costs pushing machines with XP Home Edition... sell them XP Professional instead... XP Home may be our biggest mistake to date" If it is a bigger mistake than Windows ME then they have problems...

It took a while... but now they sell a Pro update... XP Home has some MAJOR issues... especially in the security realm... and many others reside...

A word to any purchasing new pc's... ALWAYS spend a bit extra and purchase the Professional editions as Microsoft can't afford to screw the pooch with businesses... The Professional editions usually roll out about 3-6 months after users report all of the faux pas' with the current home edition that Microsoft typically rushes to the market...

Be advised that MS uses YOU for the guinea pig instead of testing their products thoroughly in-house...

I, unfortunately, am forced to use MS products... Apple and Linux are much better solutions...

Good luck, my friend...

Thanks trick...... I'll get the pro update and try it.

 

[Cbz40]

What spyware remover and antivirus are you using? Download and install microsofts antispyware program. It's the best one I have found and it's free. After you install it don't do the quick scan. Choose the option to run a full pc scan.

Microsofts antispyware program is the program I am using and I have done what you suggested. I could not believe all the crapola it removed.

 

[Yeagermeister]

Microsofts antispyware program is the program I am using and I have done what you suggested. I could not believe all the crapola it removed.

Have you ran a virus scan also?

You could also try booting in to safe mode and run the antispyware and virus scans. Just make sure to update them before booting into safe mode.

 

[Cbz40]

Have you ran a virus scan also?

You could also try booting in to safe mode and run the antispyware and virus scans. Just make sure to update them before booting into safe mode.

I'll try that.......thanks Yeag

Using this dinosaur is about to drive me even more crazier.

 

[Avery]

I would back up any of your important files and format the entire hard drive and reinstall XP. I've had similar problems and googled a million things and printed a billion things and tried everything I could to get it work but nada. I would have saved a lot of time had I just cleaned the entire drive and started from scratch.

It's not the best solution, but it's usually the quickest.

 

[Cbz40]

I would back up any of your important files and format the entire hard drive and reinstall XP. I've had similar problems and googled a million things and printed a billion things and tried everything I could to get it work but nada. I would have saved a lot of time had I just cleaned the entire drive and started from scratch.

It's not the best solution, but it's usually the quickest.

That's next on the agenda.......Thanks Avery.

I did that about a year ago guess I can always do it again.

 

[AceofSpades]

If you're desperate I would definitely give this a try...
http://www.spychecker.com/program/winsockxpfix.html

If that doesn't work this website is extremely helpful...
http://www.experts-exchange.com

 

[Cbz40]

If you're desperate I would definitely give this a try...
http://www.spychecker.com/program/winsockxpfix.html

If that doesn't work this website is extremely helpful...
http://www.experts-exchange.com

I'm desperate......Thanks.

 

[Crown Royal]

Have you tried connecting directly to your ISP, without going through a router? I had a problem with my Linksys router once, the settings kept getting messed up and it wouldn't log onto the PPPOE. Just a thought...

 

[Cbz40]

Yes CR I did.......nada

 

[Khartun]

Cbz

This link is from someone who has the exact same problem and what they did to fix it( see the 3rd post ). It appears to be corrupt printer drivers caused by the Linksys router.


http://www.geekstogo.com/forum/Spooler_SubSystem_App_error-t11400.html

 

[Cbz40]

Cbz

This link is from someone who has the exact same problem and what they did to fix it( see the 3rd post ). It appears to be corrupt printer drivers caused by the Linksys router.


http://www.geekstogo.com/forum/Spooler_SubSystem_App_error-t11400.html

Thank you Sir......This just may be it.

 

[BrAinPaiNt]

I really doubt this is the problem.....but....you may want to try different connecting cables and see if one of them is the problem.

I got a bad USB cable on my cable modem and I tried everything...talked a couple of days on the phone with the charter people and they did all the checking and everything checked out....so after doing everything I went and got a network card and network cable and it fixed it that quick, it was either the USB cord or port.

We have also had trouble at our work with some computers and it turned out the network cables were bad.

Now I don't recall the spool error but it was a while back.

We also had trouble with bottle necking issues but I serious doubt that would be a problem with your network settings at home.

So...if you have some extra connecting (network ) cables or if you can borrow some, you may wish to check those before going with the format.

 

[Cbz40]

Thanks everyone ....I got it up and running.

You guys were a big help. Again Thanks

 

[Gibby!]

What... was... the... fix...!

 

[Cbz40]

What... was... the... fix...!

Winsock and TCP Repair Utility.........

 

[Irving Cowboy]

Winsock and TCP Repair Utility.........

See... you need to wash your socks more often... they can cause a multitude of problems...

How are you doing there, youngster?? I'm out at sea again, about halfway through our 6-month around-the-world cruise as we sit here in the Gulf... talk about Groundhog Day...