Is It Just Me...

[Hostile]

I always love how they ask you to put in your account number or other piece of information, then 10 minutes later when you finally get to speak to some one they ALWAYS have to ask you what your account number is again. Why are you having me punch it in if they are going to ask for it again?

Ugh, yes. Heaven forbid they actually make you feel like you haven't wasted your time with the stupid computer voice.

 

[ShiningStar]

Yes, you would.

thats good than, wasnt to belittle your complaint, but thats how some people are, if it could save you money and you still dont do it because you hate it for your own reasons, i respect that greatly.

 

[bbgun]

For English, press 1.
For Spanish, press 2.
If you'd like to speak with Bob, please stay on the line while we canvas the local homeless shelters.

 

[BrAinPaiNt]

For English, press 1.
For Spanish, press 2.
If you'd like to speak with Bob, please stay on the line while we canvas the local homeless shelters.

Fun to change into an exaggerated accent in the middle of the conversation.

If it is some kind of survey I will normally be nice and answer the questions. However if the survey goes on too long I will get tired of it and switch to an exaggerated accent and normally they get the clue that I am tired of it and they move on.

Funniest one was answering some survey questions and I just started talking like a loud Japanese guy...even some japanese words then the woman says...Oh now you are going to sound like loud japanese man. The funniest part is she sounded just like Della Reese when she did the Oh now you are going to shoot me in the pinky toe line from the Harlem Nights movie.

 

[Yeagermeister]

Fun to change into an exaggerated accent in the middle of the conversation.

If it is some kind of survey I will normally be nice and answer the questions. However if the survey goes on too long I will get tired of it and switch to an exaggerated accent and normally they get the clue that I am tired of it and they move on.

Funniest one was answering some survey questions and I just started talking like a loud Japanese guy...even some japanese words then the woman says...Oh now you are going to sound like loud japanese man. The funniest part is she sounded just like Della Reese when she did the Oh now you are going to shoot me in the pinky toe line from the Harlem Nights movie.

Back before we got rid of our land line my wife used to answer the telemarketer calls in Spanish until they called back speaking Spanish. The look on my wifes face was priceless as she screamed "oh ****" and hung up on them. :laugh1:

 

[tupperware]

Heck, half the time I prefer the automated system. DirecTV has theirs setup beautifully, you can activate services with no human intervention at all. I understand the ol service with a smile human element, but that kind of died a long time ago I think. At least with an automated system I don't have to put up with talking to Anand whom I cannot understand one bit.

Half the time the humans can't help you any more than the automated systems any way. Especially tech support issues, they usually do what an automated system could do, which is send out a truck.

Another thing I find annoying is the automated systems that expect voice responses. You respond "I'm sorry, I didn't get that, please tell me why you're calling me today. You can say things like, My internet is down, My TV doesn't work" <I respond> "I'm sorry, I didn't get that, please tell me why you're calling today" I just end up being silent until it directs me to a person.

 

[bbgun]

I've been having some BSOD problems lately. I dread that phone call to Bombay.

 

[TwoCentPlain]

For English, press 1.
For Spanish, press 2.
If you'd like to speak with Bob, please stay on the line while we canvas the local homeless shelters.

Bob jokes just aren't the same now that Bob has been banned. I still remember the thread "Post your odd pictures here" and someone posted Bob's picture. And the time Bob said he would kill himself if he were related to one of the mods. A mod wrote in response, "Dang, just checked the family tree and no relation." Those were priceless. Bob sure was entertaining.

Sometimes if you just say "representative" you will go directly to a person.

I do most of my stuff online now and rarely have a need to talk to someone. It is just much more efficient to e-mail than to waste time and money (company paying an employee to answer stupid calls) on the phone.

 

[bbgun]

Bob jokes just aren't the same now that Bob has been banned. I still remember the thread "Post your odd pictures here" and someone posted Bob's picture. And the time Bob said he would kill himself if he were related to one of the mods. A mod wrote in response, "Dang, just checked the family tree and no relation." Those were priceless. Bob sure was entertaining.

Sometimes if you just say "representative" you will go directly to a person.

I do most of my stuff online now and rarely have a need to talk to someone. It is just much more efficient to e-mail than to waste time and money (company paying an employee to answer stupid calls) on the phone.

He was always good for a laugh. Kinda got the distinct feeling that he was very lonely, and used this forum as an extended family of sorts. He's the kid brother I never had.

 

[DallasEast]

I've been having some BSOD problems lately. I dread that phone call to Bombay.

Once in a while I would appreciate if one of the service reps would identify themselves by their given name. If your name is Hisram'gumralla whatever, it's cool with me. Just don't tell me your name is Steve. Your damn name isn't Steve. Steve handed me my Big Breakfast platter at Mickey Ds this morning. Stop pretending to be Steve already. Sheesh!

 

[RobK26]

I've actually had the US Postal service automated response hang up on me. I say human, or service, over and over, then it's tells me that I'll have to call a separate number to speak to a customer service rep!?! Hate it hate it hate it!

 

[bbgun]

Once in a while I would appreciate if one of the service reps would identify themselves by their given name. If your name is Hisram'gumralla whatever, it's cool with me. Just don't tell me your name is Steve. Your damn name isn't Steve. Steve handed me my Big Breakfast platter at Mickey Ds this morning. Stop pretending to be Steve already. Sheesh!

A few years ago I worked with an Indian guy named Ramphal, but he went by "Andy." We told him he didn't need to "Americanize" his name like those overseas tech people do, but he said it was common for them to do that.

 

[Signals]

Every single time I run across one of those I automatically hit 0 to see if that will get me to a real person.

Works for me most of the time.

 

[Hostile]

A couple of weeks ago I got a job and the house had no water turned on. The guy had shown up and the meter kept running like mad because there was a pipe broken in the back yard.

So I fix the pipe. I called the water department number to get the water on so my guys can work on the house. I was on hold for 25 minutes waiting. Then I was told I had to be there when the guy came to turn on the water, but get this, he could not call me ahead of time so that I could make arrangements, and they could not give me a window.

In other words, I would have had to sit at this house all day, doing nothing, waiting for him, so that I could then have my crews come in a day later and do the work.

They cannot courtesy call you. I waited 25 minutes to be told that?

I asked to speak to a supervisor. The supervisor set up the courtesy call. it never happened. My guys had to get water by the buckets from a neighbor down the street so that they could paint the house.

We finished the job, except for my cleaning crew going in to clean the house because we still had no water. All in all a waste of my time and a loss of a couple hundred bucks out of my pocket, not counting the wasted time running water bucket by bucket.