Since so many people are so eagerly anticipating my comments, I'll be happy to provide you with a little dose of reality. People call me an apologist, all I do is state facts. For some reason, facts make some people very unhappy, but they are still facts:
1) These things happen far, far more frequently than anyone realizes, it only makes national headlines for the Patriots but hey, that's the price you pay for greatness. This isn't even the first playoff game this season to have headset issues - bet you all didn't know that, huh? No one cared about or paid attention to or started any threads about the other example. In fact, I'll bet no one in here could even identify the other game with issues this postseason without looking it up.
2) NFL personnel are involved in the selection and installation of the equipment every step of the way. The NFL provides the equipment, and the home team conducts the installation under the oversight of league personnel.
3) Reid himself admitted it was nothing out of the ordinary, and it certainly didn't take place during any sort of critical moment in the game
4) Any team not prepared for headset issues - which happen all the time in all stadiums - have only themselves to blame
5) The price you pay for greatness is the incessant whining of the haters.