rkell87
Well-Known Member
- Messages
- 8,443
- Reaction score
- 880
i emailed time warner about carrying NFLN and this was their response for those in the same boat as me, stuck with time warner.
Dear Mr. Kelly,
Thank you for contacting Time Warner Cable Email Support. At the end of this email, you will be
given the option of taking a brief survey.
I understand you want us to bring back the NFL network.
I apologize for the inconvenience caused and I will be happy to assist you.
Thank you for your inquiry into Time Warner Cable's offering of the NFL Network. Time Warner Cable
has made an honest effort over the past three years to reach a reasonable carriage agreement with
the NFL Network. Unfortunately, the NFL has refused our numerous offers to resolve this issue
fairly. Time Warner Cable remains interested in carrying the network on our digital sports tier, at
terms that would be fair to our customers. Unfortunately, we have received no recent indication from
the NFL that they are interested in negotiating such a deal. Time Warner Cable has made multiple
offers to the NFL Network in hopes of reaching a reasonable deal over the past three years. We?ve
received no recent indication from the NFL that it is open to such a deal. Unfortunately, it is not
likely that there will be an agreement with NFL Network this year.
The issue: The NFL is waging a campaign to try mandate Time Warner Cable to carry the NFL Network
and force our customers to pay for expensive sports programming that they may not want.
Time Warner Cable?s position: We have offered to carry the NFL Network on a Sports Tier. Customers
choosing to subscribe to the Sports Tier would have access to this programming at their choice.
Customers choosing not to subscribe to the Sports Tier would not have to pay for this expensive
programming.
The NFL?s response: The NFL, however, is still insisting that the network be placed on a broad-based
tier, which would result higher costs for customers who are not interested in NFLN. By refusing our
offer, the NFL is denying the public access to games that were once available on broadcast or other
more widely distributed networks.
Time Warner?s last proposal: To put the interests of fans first, Time Warner Cable submitted a new
proposal to carry the NFL Network on a Sports Tier or premium basis. This time, we proposed to make
the NFLN games available to our customers on a per-game basis, at a retail price set by the NFL,
with 100% of the revenue collected for this programming going to the NFL. While offering this with
no mark-up is far from ideal from our point of view, we are willing to take this step to make sure
no interested customer was unable to watch these games.
The NFL has rejected this offer too.
NFLN appeals to only a small segment of our customers and it is highly priced. We continue to
believe that the most appropriate place for NFLN is on a Sports Tier. When the NFL is willing to
compromise, we will resume negotiations.
Again, I apologize for the inconvenience caused to you.
We value you as a customer.
Have a great day!
If you have any further questions, please respond to this email or contact our Live Chat at the
following link:
Customer support is available 24x7.
We value your opinion and want your feedback! Please click on the link below to receive a brief
survey:
http://www.twcurl.com/csat/SurveyFormEng.asp?AID=42078&LOC=2&KanaID=598901&DIV=Texas-CentralTexas/Au
stin
Sincerely,
Logan
Time Warner Cable Online Customer Service
sounds reasonable but I'm sure there is more to it from time warners end
sorry if in wrong section
Dear Mr. Kelly,
Thank you for contacting Time Warner Cable Email Support. At the end of this email, you will be
given the option of taking a brief survey.
I understand you want us to bring back the NFL network.
I apologize for the inconvenience caused and I will be happy to assist you.
Thank you for your inquiry into Time Warner Cable's offering of the NFL Network. Time Warner Cable
has made an honest effort over the past three years to reach a reasonable carriage agreement with
the NFL Network. Unfortunately, the NFL has refused our numerous offers to resolve this issue
fairly. Time Warner Cable remains interested in carrying the network on our digital sports tier, at
terms that would be fair to our customers. Unfortunately, we have received no recent indication from
the NFL that they are interested in negotiating such a deal. Time Warner Cable has made multiple
offers to the NFL Network in hopes of reaching a reasonable deal over the past three years. We?ve
received no recent indication from the NFL that it is open to such a deal. Unfortunately, it is not
likely that there will be an agreement with NFL Network this year.
The issue: The NFL is waging a campaign to try mandate Time Warner Cable to carry the NFL Network
and force our customers to pay for expensive sports programming that they may not want.
Time Warner Cable?s position: We have offered to carry the NFL Network on a Sports Tier. Customers
choosing to subscribe to the Sports Tier would have access to this programming at their choice.
Customers choosing not to subscribe to the Sports Tier would not have to pay for this expensive
programming.
The NFL?s response: The NFL, however, is still insisting that the network be placed on a broad-based
tier, which would result higher costs for customers who are not interested in NFLN. By refusing our
offer, the NFL is denying the public access to games that were once available on broadcast or other
more widely distributed networks.
Time Warner?s last proposal: To put the interests of fans first, Time Warner Cable submitted a new
proposal to carry the NFL Network on a Sports Tier or premium basis. This time, we proposed to make
the NFLN games available to our customers on a per-game basis, at a retail price set by the NFL,
with 100% of the revenue collected for this programming going to the NFL. While offering this with
no mark-up is far from ideal from our point of view, we are willing to take this step to make sure
no interested customer was unable to watch these games.
The NFL has rejected this offer too.
NFLN appeals to only a small segment of our customers and it is highly priced. We continue to
believe that the most appropriate place for NFLN is on a Sports Tier. When the NFL is willing to
compromise, we will resume negotiations.
Again, I apologize for the inconvenience caused to you.
We value you as a customer.
Have a great day!
If you have any further questions, please respond to this email or contact our Live Chat at the
following link:
Customer support is available 24x7.
We value your opinion and want your feedback! Please click on the link below to receive a brief
survey:
http://www.twcurl.com/csat/SurveyFormEng.asp?AID=42078&LOC=2&KanaID=598901&DIV=Texas-CentralTexas/Au
stin
Sincerely,
Logan
Time Warner Cable Online Customer Service
sounds reasonable but I'm sure there is more to it from time warners end
sorry if in wrong section
