Strange tv picture problem

[iceberg]

I have a new sony 55" ultra high def tv I got just before black Friday cause my brother wanted my older 50" Samsung. I'd already replaced the screen on the Samsung so I had gotten my use out of it and wanted something new anyway. FYI - go to #3 if you want to skip a lot of rambling and just get to the picture problem.

the good: the picture quality is simply amazing. many times I can see an incredible pic in the store and it's ok at home. this was clear, bright, and I'm very happy with it so far.

the bad: unfortunately, this is a longer list. I almost demand they use their remote controls as many do - IN THE FREAKING DARK.

1) the remote. a lit remote is almost a given to me but the entire industry with a few exceptions must believe I'm on drugs. so I can't really hold this against sony. Samsung, the tv I gave up, had a lit remote and their new ones do not. f'ers.

2) their media center. there's simply to much and it's too difficult to date to get around on what *should* work. I setup a DLNA server on my main machine, the tv will see it, but when I say "show me the listing of movies" it fails. I've tried 3 servers so far and all how the same. ok, 2 servers and a windows home group. so I try to load up a ton of movies on my external hard drive (usb) and plug into the usb port on the tv. worked fine on a 4 year old Samsung.

not so much here. it will try to show a screen of movies, but hitting "show more" results in a crash and "the media player has stopped working" errors. when I try to play a movie, it will spin up and crash 90% of the time. at times even trying to force it to read the usb drive (ntfs formatting I believe, or the other it recommends, tried both) and it crashes. once crashed, it takes an act of god to reset it so it works again.

the funny part? take a 32gig thumb drive, put movies on it, it works fine in the same usb port, same file types, same drive format. one of the biggest reasons I got the tv (outside resolution and brand) was having an up to date media center that has a browser and reads my shares. still wanting one.

and finally 3) honey, there's a spot on my tv!!!! about a week ago I noticed about 2" from the bottom of the screen like a moth, or a small "tear" in the screen. however, we'd throw up a menu with a black background and if would cover it up, so it can't be physical damage to the tv itself, can it? will do more screen / signal testing tonight/tomorrow.

but anyway, last night it came back. I don't remember it going away but I don't remember it bugging me this week so I'd have to say it wasn't there. my nephew thought it could be a bad hdmi cable, but that is usually your entire pic snowing up or acting the fool. not the same spot, 100% of the time. the tuner is a 3 month old denon can't remember model #, about $700-$800 so in that range, that's likely it.

anyone got any ideas of what to look for on the tv issue? media player *or* picture?

 

[65fastback2plus2]

The spot on your tv is light bleed. It happens on all LCD's. sometimes it is more noticeable than others.

Full array led backlit will have the least amount of light bleed but are also the most expensive typically. Plasma wont have hardly any light bleed anywhere, ever.

Here's just a quick pic example from google:

As for the media center and hard drive stuff, several things going on here:

first, HDCP and DLNA has gotten more complicated as the years go by and the standard more stringent. The reason it isnt finding any of the stuff over the servers is likely due to this. The TV, in order to display the movies, first asks the server for its HDCP certificate for the movie. When the server replies "What?! I dont know what you're talking about" the tv says "welp, no movies for you".

For the hard drive vs. usb stick. Several things here too. 1) The formatting...ntfs, fat, fat32, etc. your tv probably cant read the one the large hard drive is formatted as. 2) Large hard drives have to be in certain formats and the device has to read certain formats to see larger hard drives. FAT32, for example, has a 32gb limit.

 

[iceberg]

The spot on your tv is light bleed. It happens on all LCD's. sometimes it is more noticeable than others.

Full array led backlit will have the least amount of light bleed but are also the most expensive typically. Plasma wont have hardly any light bleed anywhere, ever.

Here's just a quick pic example from google:

As for the media center and hard drive stuff, several things going on here:

first, HDCP and DLNA has gotten more complicated as the years go by and the standard more stringent. The reason it isnt finding any of the stuff over the servers is likely due to this. The TV, in order to display the movies, first asks the server for its HDCP certificate for the movie. When the server replies "What?! I dont know what you're talking about" the tv says "welp, no movies for you".

For the hard drive vs. usb stick. Several things here too. 1) The formatting...ntfs, fat, fat32, etc. your tv probably cant read the one the large hard drive is formatted as. 2) Large hard drives have to be in certain formats and the device has to read certain formats to see larger hard drives. FAT32, for example, has a 32gb limit.

well, I can't see a spot in that pic, but picture a white rectangle for a 55" tv. this is a backlit led also, btw. now on the bottom say at the end of that blue rag on the table, put a small smudge about as big as the green shiney part on the right, w/o the tail. except it's blacked out with a little red peeking out. now if it was light bleed on the tv, why would a black menu cover it up? the physical issue should be the same, if the screen, on all pictures it displays, shouldn't it?

i'll have to examine HDCP / DLNA for more issues and compatibility. I guess it's not asking off a usb device as the same movies work on the thumb drive that don't on DLNA.

for the hard drives. nope. I said already everything was ntfs and I've tried the other file format in windows and checked the manual (really, I did!) for what it would read. I'd never run fat32 cause of the limitations you cite. however, *sometimes* it will read the hard drive and I can start watching a movie. sometimes I finish the movie, sometimes it crashes, burns, and falls into the swamp. but it's hit/miss on it working. it does seem to prefer 500gb drives vs 1tb and higher. the 32gig drive works 90% of the time but even it's not solid as I would want.

so 99.9% of my screen is fine and solid with 1 1/4"x1/4" glob on the lower left of the screen, it won't read hard drives 95% of the time, and it won't read DLNA files 100% of the time, but i'll pull some other movies and put them in there to see if it sees "those".

for screen: doesn't seem like the screen but unsure at this point.
for wireless file streaming: i'll test with a few other movies but out of all I had in that folder, some should have showed up at the very least.
for drive/usb stuff: dunno. not file format, not usb issue that I can see, and since it plays a hard drive *sometimes* I don't see how it could be a file format issue or it would never play a hard drive as I've not changed the formats of them.

appreciate the input - this is just strange and likely to have me call best buy to come in and look around. not being able to read a usb drive or thumb drive w/o crashing the media player just sounds like a tv issue but more testing to do.

 

[65fastback2plus2]

this is a backlit led also, btw.

there are the following kinds of led lit:

led edge lit
led back lit
led full array back lit

led backlit is far different from led full array back lit. the full array ones are usually more than buying a small car lol.

 

[speedkilz88]

I would think a picture would help.

 

[iceberg]

there are the following kinds of led lit:

led edge lit
led back lit
led full array back lit

led backlit is far different from led full array back lit. the full array ones are usually more than buying a small car lol.

heh, is that OLED? those were like $4k so I passed.

http://www.bestbuy.com/site/sony-55...lack/5005006.p?id=1219106275392&skuId=5005006

that's the one I have. and while yes, I can take a pic it's harder to do from work so I will have to make do with descriptions until I can break out my k-3 when I get home and take some good pics of the "spot".

 

[speedkilz88]

firmware update might help with the media center problems.

http://esupport.sony.com/US/p/model-home.pl?mdl=XBR55X850B&LOC=3#/downloadTab


File DescriptionUPDATE System Software UpdateRelease Date12/03/2014VersionPKG2.261AAAFile Size213.83 MBDOWNLOADSony has designed the BRAVIA® Televisions software update process to be customer friendly. This software update (version PKG2.261AAA) provides the following benefits:
Improvements over version PKG2.247AAA:

• Improves performance and stability of the Internet TV features

Benefits provided by previous updates and included in version PKG2.261AAA:

• Enables Transport Layer Security 1.0 (TLS1.0) to enhance security of Internet applications
• Improves reliability to the Secure Sockets Layer 3.0 (SSL3.0)
• Improves the login function for the Skype® online calling service
• Corrects a condition where an Error 5010 message is displayed when refreshing Internet content on the TV

 

[speedkilz88]

I don't know if this is similar:

http://www.avsforum.com/forum/166-l...5x850b-xbr-65x850b-xbr-70x850b-thread-35.html

 

[iceberg]

Appreciate the help. My tv spot comes and goes. Its there, I pull up sony media center and its gone. I exit and its back. I bring up the dish menu n gone. I exit the menu its gone.

Strange

 

[MonsterD]

there are the following kinds of led lit:

led edge lit
led back lit
led full array back lit

led backlit is far different from led full array back lit. the full array ones are usually more than buying a small car lol.

Also forgetting the TFT matrices themselves, old ones vs the new PLS and IPS. The new ones almost always have light bleed like my Samsung monitor but the amount of light it pushes out once the comp is started means I can not see any noticeable uneven variation in light when my graphics card is in use. I have been playing Space Engineers lately and even in darkness of space I cannot see the light from the edge/corners.

also-adding from his description it sounds to me like the LCD is just malformed, and that makes the weird spot, something when making the matrix went wrong.

 

[65fastback2plus2]

Also forgetting the TFT matrices themselves, old ones vs the new PLS and IPS. The new ones almost always have light bleed like my Samsung monitor but the amount of light it pushes out once the comp is started means I can not see any noticeable uneven variation in light when my graphics card is in use. I have been playing Space Engineers lately and even in darkness of space I cannot see the light from the edge/corners.

also-adding from his description it sounds to me like the LCD is just malformed, and that makes the weird spot, something when making the matrix went wrong.

ya, i was avoiding ips, TN, etc. panel talk lol.

but it could be just a malformed panel as well.

 

[iceberg]

If malformed panel, would it come n go like my dot does? I made it goaway before I could take a good pic.

 

[iceberg]

And "media player has stopped" seemscommon for this model. Updated firmware, reset tv, it stillcrashes.

I miss my samsung.

 

[iceberg]

Took sony back, no box. Best buy was fantastic in customer service! Wound up w/LG oled 55" tv n spent too much money, but damn what a pic!