United Airlines in the news again for the wrong reasons

joseephuss

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http://abcnews.go.com/US/united-airlines-toddlers-seat-forces-mom-hold-flight/story?id=48463404

A woman from Hawaii said United Airlines gave a standby customer the nearly $1,000 seat she purchased for her young son, forcing her to hold the boy on her lap during a three-hour flight.

Shirley Yamauchi said she noticed nothing unusual when she boarded the United flight in Houston last week with her 27-month-old son, Taizo, while traveling from Hawaii to Boston.

"The tickets were scanned without any incident," she told ABC News. "I didn't see any difficulty or anything strange."

But after she and her son were seated on the plane, she said, a passenger who was on the standby list arrived at their row with a ticket for Taizo's seat.

"The flight attendant, when I let her know that these were my seats, she came back and told me that the flight is full, and she shrugged, and that was the end of it," Yamauchi recalled.
 

JoeKing

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She is entitled to a refund of the seat but other than that, she gets nothing else.
 

waldoputty

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http://abcnews.go.com/US/united-airlines-toddlers-seat-forces-mom-hold-flight/story?id=48463404

A woman from Hawaii said United Airlines gave a standby customer the nearly $1,000 seat she purchased for her young son, forcing her to hold the boy on her lap during a three-hour flight.

Shirley Yamauchi said she noticed nothing unusual when she boarded the United flight in Houston last week with her 27-month-old son, Taizo, while traveling from Hawaii to Boston.

"The tickets were scanned without any incident," she told ABC News. "I didn't see any difficulty or anything strange."

But after she and her son were seated on the plane, she said, a passenger who was on the standby list arrived at their row with a ticket for Taizo's seat.

"The flight attendant, when I let her know that these were my seats, she came back and told me that the flight is full, and she shrugged, and that was the end of it," Yamauchi recalled.

is that a violation of flight safety regulations?
how would the child have safety belts on?
 

joseephuss

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She is entitled to a refund of the seat but other than that, she gets nothing else.

I don't know about entitled, but she will get more than that if United truly wants to make things right.
 

JoeKing

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I don't know about entitled, but she will get more than that if United truly wants to make things right.
She is a consumer that paid for a product and did not get it, of course she is entitled to a refund. I agree, United will pay more if they truly wish to make it right.
 

CyberB0b

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is that a violation of flight safety regulations?
how would the child have safety belts on?

It is a violation of safety regulations. The kid was too old. The simple and safer thing to do would have been to remove the stand by passenger.
 
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