Reverend Conehead
Well-Known Member
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I'm annoyed. I work as a tech support agent for a software company. I spend time on the phone explaining to customers how to use the product. It can get pretty complex, but I'm good at my job. My goal is to help people effectively use this software that works with their alarm systems. It's pretty serious since they're working to protect their homes and businesses.
There's another agent who supports a different product and doesn't receive that many calls and hence gets bored. He's an anime fan and spends the day watching those videos. They get loud and annoying. When I'm on the phone trying to explain the intricate details of how to set up the software so that the customer gets alerted if their home or business gets invaded, I hear a character getting attacked by his enemies and so he's screaming in Japanese and explosions are happening.
Competing with noise isn't in my job description. I'm annoyed by this person who doesn't appear to take his job all that seriously. Between calls you can do something productive. You can read up in training materials so that you're as competent as possible. In fact, every time we log into our computers, a screen comes up saying we're not allowed to watch non-work-related videos. He appears to just not give a crap. He doesn't get many calls and so he wants to watch videos. I get a lot of calls, and many are very complicated, and his stupid videos make my job harder.
I don't give a crap if he goofs off on the job. That's his problem if he gets into trouble. However, if it affects my work, I have a problem. I've talked with him before, asking him to turn it down and he does. But the next day he's at it again.
I'm frustrated. I'm not out to be a dick to people, but I'm trying to do the best job possible and this keeps interfering.
There's another agent who supports a different product and doesn't receive that many calls and hence gets bored. He's an anime fan and spends the day watching those videos. They get loud and annoying. When I'm on the phone trying to explain the intricate details of how to set up the software so that the customer gets alerted if their home or business gets invaded, I hear a character getting attacked by his enemies and so he's screaming in Japanese and explosions are happening.
Competing with noise isn't in my job description. I'm annoyed by this person who doesn't appear to take his job all that seriously. Between calls you can do something productive. You can read up in training materials so that you're as competent as possible. In fact, every time we log into our computers, a screen comes up saying we're not allowed to watch non-work-related videos. He appears to just not give a crap. He doesn't get many calls and so he wants to watch videos. I get a lot of calls, and many are very complicated, and his stupid videos make my job harder.
I don't give a crap if he goofs off on the job. That's his problem if he gets into trouble. However, if it affects my work, I have a problem. I've talked with him before, asking him to turn it down and he does. But the next day he's at it again.
I'm frustrated. I'm not out to be a dick to people, but I'm trying to do the best job possible and this keeps interfering.
