Comcast cashes elderly woman’s rent check, refuses to give her a refund until busted by local news

[WoodysGirl]

New Mexico’s KRQE News 13 reports that 79-year-old Francis Wilson accidentally mailed in her rent check for $235 Comcast along with her $20 Comcast cable check. Despite the fact that her rent check wasn’t even addressed to Comcast, the company managed to cash it anyway.

To be fair to Comcast here, the company’s system is set up so any checks sent in get automatically cashed. So cashing the check in and of itself was an honest mistake… but what the company did after being alerted to this mistake was purely Comcastic.

Once Wilson contacted Comcast and told them what happened, the company refused to directly refund her. Instead, Comcast said it would reimburse her account to make up for the $235 she sent them in error, which means that she wouldn’t have to pay for her cable bill for the rest of the year.

Read the rest: https://www.yahoo.com/tech/s/comcast-cashes-elderly-woman-rent-check-refuses-her-175058835.html

 

[CashMan]

This is a very common mistake, and I have done it at my place of business(not refusing to refund though). I actually went down to the bank, to let them know, so they could cancel the check, and they pretty much laughed at me, and told me it doesn't matter who the check was made out to, and they told me there are sooo many checks that go through their bank.

 

[YosemiteSam]

 

[DallasEast]

Once Wilson contacted Comcast and told them what happened, the company refused to directly refund her. Instead, Comcast said it would reimburse her account to make up for the $235 she sent them in error, which means that she wouldn’t have to pay for her cable bill for the rest of the year.

Read the rest: https://www.yahoo.com/tech/s/comcast-cashes-elderly-woman-rent-check-refuses-her-175058835.html

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