Directv I have officially decided, is evil. I used to be a customer there, and had sunday ticket and everything. Then I upgraded to HDTV. I didn't want to spend all the extra money updating to new equipment to get HD programming. So I went with cable, and used Directv soley for sunday ticket.
That was all fine and good until the last 2 years where Directv started requiring regular programming to go along with Sunday Ticket, so I was paying a couple hundred extra each year for programming that was useless to me, just to get the ticket. So, after this last year I just decided to completely close my account, I wasn't going to bother with the ticket, and I'd just go to sports bars or something when I needed.
Yesterday I decided to see what kind of deal Directv would give me to come back from cable. To see what they'd be willing to offer as far as the equipment is concerned. It's $400 for the HD/DVR. They told me I could have the $100 Mail in Rebate, plus a $100 credit to my account, plus $10 off a month for a year, plus superfan at no cost, the first month of programming free, and HBO and Showtime for $2/mo. for 6 mos. That's $370 in credits. Not too bad, that leaves only $30 for the HD/DVR box, and another $50 for the off-air antenna. Only $80 total. I could deal with that. They mentioned nothing about any other fees (DVR) or anything when telling me the costs.
Now today I called, planning on signing up and they tell me that can't seem to find the notes from my call yesterday. They see that I called, but no notes. They're magically gone. So now they won't offer me the $100 credit to my account, tried to make me pay for the superfan, and of course have the $5.99 a month DVR fee as well. Then on top of that, they want a 2 year contract. Not one year, but 2.
I told them for 2 years they'd have to not charge me for the box at all, and they said they couldn't do that, so, they can go to hell. They're customer service is horrible. They used to be fine, and I never had problems with them, but now the last few years they've gone to crap.