I called three years ago and griped until I got it free. Two years ago, got something like $30 off a month and some premium channels. Last year, I did not bother, well I frankly forgot.
Called on Sunday, the girl gave me the same deal you just described. I accepted. The next day, I noticed nothing was done on my bill to credit the difference.
Called back Tuesday to ask why. I got an unhelpful fellow who did not seem like he knew what was going on. I pulled the ten year customer routine. He stated there was no record of my call nor any adjustment. He did offer me $10 off a month, I stated that was not acceptable and I demanded to speak to a supervisor. He got on the phone and the supervisor, in his lisping feminine way, he basically stated that no, that was all he could offer. I told him to basically shove it, very hard.
Then Wednesday, I see a full charge for the entire package on my online statement. Needless to say, I called back today pretty hot.
Got the first young lady. I told her I did not appreciate a full charge on the bill when I asked for complete cancellation. She then offered me some discount minus ST Max. I told her that honestly, the Sunday Ticket was not the point. I asked for it to be cancelled Sunday it wasn't, then Tuesday I got treated poorly and I did not appreciate the full charge on the account, nor the run around. I asked her to switch me to the cancellations department.
Got this other girl and told her the whole cool story bro tale and ended saying I did not know how long my contract was for, but I wanted to know so I could leave. She was like Oprah. You get a discount of $15 off a month for a year and YOU get a discount. YOU get a premium channel for free and YOU get a premium channel for free for three month. She was
All in all, half off Sunday Ticket, HBO/Showtime free for three months, a total of $45 off my total bill each month.
Took about 120 minutes over three days of being on hold, but it was worth it I guess. That little snooty supervisor did me a big favor, I think if I didn't have the leverage of the full charge, I would not have had the leverage to play the cancel card.
I know, CSB.