TheKey;2807494 said:
Also, the kitchen is to blame for most food mistakes.
Actually, that's 100% untrue. MOST mistakes ARE the server's fault.
1. They can put in the order wrong into the computer or if it's a written ticket they submit, they could have written something down wrong or hard to read.
2. They could have forgotten to put in the order in the first place.
3. Most mistakes with food are visable:
A. Condiments of any kind regardless of who brings out the food can be brought out by the server ahead of time.
B. If someone orders extra crispy bacon with their pancakes, then the bacon looks limp, not stiff, and you can even see some white fat on it, guess what? MY SERVER COULD HAVE SEEN THAT TOO AND TOLD THE COOKS IT WASN'T CORRECT, TO RECOOK IT INSTEAD OF BRINGING IT TO ME WRONG IN THE FIRST PLACE!
C. If I asked for bbq sauce on the side of my ribs and none on my ribs, if when you take the plate from the kitchen, my ribs have bbq sauce on them guess what? It's YOUR FAULT you BROUGHT me the ribs with bbq sauce on them. That's a DUH misake.
D. I have had this happen twice that I ordered 2 sides of bbq sauce with baby back ribs, then the servers brought out ribs without any bbq sauce. They didn't listen. I NEVER SAID I didn't want bbq sauce on the ribs and that I wanted it "on the side", I said I wanted "2 SIDES" of bbq sauce. If you think about it, that means I want a LOT of bbq sauce. If I said I wanted it on the side, then that's different, but I didn't. I also didn't say I wanted no bbq sauce on the ribs either. Ever since those 2 times, I end up telling my server I want bbq sauce on the ribs as well as 2 sides of bbq sauce, although, I shouldn't have to tell them what's already on the menu already. It comes with bbq sauce, so I shouldn't have to truly say that. It's pathetic that they ASSUMED I wanted my ribs delivered completely dry. One waitress at Bennigan's doubted herself before she handed me my plate when it was in her hand and asked if I wanted bbq sauce on the ribs. I was thinking, it would have been nice if she was confused to have asked me when she was getting ready to put in the order. What an IDIOT!!
E. Any wrong side dishes or entrees are the fault of the server if they bring out the food even if they put in the order right. You can tell the difference between a baked potato and mac n' cheese, yet, a waiter at Logan's Roadhouse was so stupid as to bring me mac n' cheese when I ordered a baked potato. I noticed it within 5 seconds of the food hitting my table. Like DUH a baked potato looks completey different from mac n' cheese.
F. Any MISSING side dishes, appetizers, condiments, or entrees ARE the server's fault if they bring out the food as well. Have had that happen a few times or so. Our servers aren't blind, so they can tell if something is missing or not.
G. I have seen a red steak delivered to someone before at Outback which means let's say the customer ordered their steak well done, that the server could have noticed the color difference.
H. If something looks burnt such as a piece of bread with the food and the person didn't order it burnt, my server is at fault for serving me that.
I. If my server forgets an item that an entree or appetizer comes with, that's their fault if they brought me my food.
J. I have ordered at Outback my fries "lightly cooked" "Not overdone and yellow not brown." I have had their fries before cooked the way I like them before many of times before this time I am talking about. This stupid waitress decided to blame the kitchen staff for REALLY DARK BROWN FRIES as if she was blind or something and my husband even told me he could see that they were really dark. My husband may not agree with me on every subject of course, but with that, you could EASILY tell just by LOOKING that those fries were overdone and very dark. She said she put in the order correctly. I am thinking, SO? I wish I could have said "Are you blind?" That was HER FAULT she DECIDED TO SERVE ME THOSE FRIES THAT WEREN'T CORRECT. I noticed the mistake within 3 seconds of my food being placed in front of me.
My point is, the final outcome is what matters so if the same server that took the order also brings out the food, they can notice obvious mistakes, which most mistakes are that obvious. There are some that aren't such as raw food(if you cannot tell, which 99.9% of the time you cannot tell) or a wrong burritio filling(as long as the order was put in correctly) or a pickle under a bun that wasn't supposed to be there(as long as the order was put in correctly),
My main point is, most mistakes with food ARE the fault of the server that they decided not to compare the written order to the plate of food to have at least TRIED to notice a mistake. Most of the time, it's not that they did actually check over the food, but they never once did and just brought it out as if it was a fast food restaurant or something. If the server did try and missed something, I would think they would have the decency to apologize. MOST servers don't apologize no matter how nice you are about the mistake.
There are very little mistakes that are truly the kitchen staff's fault. Most mistakes that are the kitchen staff's fault if the order was put in correctly would be things like a steak cooked wrong or undercooked or overcooked items that you cannot tell just by simply looking at it or if another server runs the food that has obvious errors when the order was put in correctly(not counting condiments, because the original server can offer to bring those out ahead of time). If a person receives for example, raw chicken tenders, that couldn't possibly be the server's fault. Wrong burrito/chimichunga filling wouldn't be the server's fault as long as they put in the order correctly. Just anything the server cannot SEE without touching the food to know the mistake if they bring out the food and took the order(as long as they put in the order correctly of course) wouldn't be the server's fault.
Even if another server forgets my side dish, which has happened a couple of times at least, that mess up was a part of my service even if the original server put the order in right. It should still affect the tip, because the service as a whole wasn't good. Go tell your manager about that the particular server that made your tip go down, so it won't happen as often. If I tip well, you will never know anything went wrong or if I did tell you, that you think that I think it's not a big deal, when it is.
http://www.friedchillies.com/index.php/site/detail/the_outback_steakhouse/
If I ordered a steak "well done" or even "medium well", would you be so stupid as to bring me that steak in the picture if you took my order? Even if you weren't my server, if the ticket was correct "Well done" let's say, would you be so stupid as to BRING me that steak? A caring, smart server would tell the cooks it's wrong and to cook it longer.
http://www.bunrab.com/dailyfeed/dailyfeed_images_feb-07/df07_02-04_baconn.jpg
You can tell just by LOOKING at that bacon since it's not covered up by anything that it's very crispy in this picture above. If the customer ordered their bacon very crispy, you can SEE it's correct to deliver it to the customer's table.
http://4.bp.blogspot.com/_vv2IGE5obwk/RwVi-0hZziI/AAAAAAAABjc/m6bP-Te_wJE/s320/IMG_8338.jpg
In this picture above, you can tell the bacon isn't crispy and let's say the customer ordered the bacon crispy, would you be so stupid as to BRING it to the customer like that?
My point is, MOST food mistakes ARE the SERVER'S fault as to why they get to the customers.
So please quit LYING! Most mistakes with your food are the SERVER'S FAULT in general.
It's very rare that a mistake is the kitchen staff's fault, because most mistakes my server can see without touching the food if they bring it out and a lot of times, the servers put in the order wrong or forget to put an order in. Also, condiments can ALWAYS be brought out ahead of time no matter what.
