To Those Who Have AT&T U-Verse Internet

[Reality]

http://www.stollberne.com/ClassActi...tles-class-action-lawsuit-with-dsl-customers/

I know for a fact that they capped my speeds, but I didn't participate in the suit. I'd have to call in every few days, they'd suddenly fix the "problem" and I had good speed for a few days, then suddenly got about 1/6th of the promised speed again. This happened many times. I finally switched away from them in 2006 and those problems went away.

I have a feeling it was limited to specific geographical areas because I have always monitored my network quality regularly due to work requirements and while I was on AT&T DSL, I never had anything less than 95% or higher speed and extremely low latency which is why I dreaded having to switch. That said, as I also mentioned above, the distance from the CO/Hub can greatly impact performance, whether they lower your speed on the connection itself or they simply let you go with full bandwidth but you have line noise which causes packet loss which results in lower speeds.

 

[Reality]

Not if you make sure that you're not entering into a contract with them. If Charter Spectrum is offered in your area, I would keep that as a get out of jail free card. They don't do contracts, they pay for you to get out of your current contract, and a couple of months later you can leave them without issue to find something better. Charter Spectrum has been reasonable quality-wise and cost-wise for me. I've used them twice to get out of contracts with other companies.

I avoid signing contracts if at all possible. I like the ability to switch service providers any time I want even if it means paying a little more each month for the ability to do so. Your suggestion is a good one though if you can find a company that will buy you out of your contracts if it is too late to cancel.

 

[nobody]

I have a feeling it was limited to specific geographical areas because I have always monitored my network quality regularly due to work requirements and while I was on AT&T DSL, I never had anything less than 95% or higher speed and extremely low latency which is why I dreaded having to switch. That said, as I also mentioned above, the distance from the CO/Hub can greatly impact performance, whether they lower your speed on the connection itself or they simply let you go with full bandwidth but you have line noise which causes packet loss which results in lower speeds.

I lived very close to the CO/Hub at the time, and after I called I had 6 mbps down. After a few days, it would drop to 1 mbps consistently until I called in, then it was back up to 6 again. After testing, there was very little line noise and packet loss. They were capping me. But it's okay, that led me into getting Verizon FIOS which ROCKED until Frontier bought it from them in Texas. Frontier torpedoed things enough for me to leave them.

 

[Tabascocat]

I avoid signing contracts if at all possible. I like the ability to switch service providers any time I want even if it means paying a little more each month for the ability to do so. Your suggestion is a good one though if you can find a company that will buy you out of your contracts if it is too late to cancel.

Best way out of any cable contract? Tell them you are moving and the new address is some other provider and your current cable company does not work there. If they ask for an address, research and give them a fake one.....works every time!

 

[Reality]

I lived very close to the CO/Hub at the time, and after I called I had 6 mbps down. After a few days, it would drop to 1 mbps consistently until I called in, then it was back up to 6 again. After testing, there was very little line noise and packet loss. They were capping me. But it's okay, that led me into getting Verizon FIOS which ROCKED until Frontier bought it from them in Texas. Frontier torpedoed things enough for me to leave them.

Jeez .. if I had a 6mb/s line drop to 1mb/s, I would be complaining too

 

[nobody]

Jeez .. if I had a 6mb/s line drop to 1mb/s, I would be complaining too

Yeah, but that was back in the early 2000's, you know? It was fast then. lol I'd probably go absolutely nuts at 6 now. I've got a few internet junkies in the house and 6 wouldn't even begin to cut it. When I had FIOS, I was getting 75 down and 75 up. Now I'm at 50 down and 4 up, but I don't do much in the way of uploading so it's all good.

 

[Mactin]

Well what about contracts does that count can you get out of that before it too late?

 

[CyberB0b]

I had Uverse. Slow speeds compared to the cable company.

 

[Longboysfan]

I have had Verizon in N.J. Very good to Excellent.
I have AT&T now in Texas - Very good.

This is coming from use in on-line games.

 

[bigdnlaca]

Compared to Comcast imo, ATT Uverse internet is better.

I have Charter now and the only difference is that I couldn't get the higher speeds on ATT Uverse in my area that other areas can get. ATT Uverse is more reliable compared to Charter. A con with ATT is that you have to pay their modem fee.

 

[YosemiteSam]

I have no experience with AT&T Uverse, but I've had family complain incessantly about it. That said, anytime I was at their house. It seemed to be working.

Of course, I tend to avoid AT&T at all costs because well. Everyone on the planet seems to hate them.

 

[YosemiteSam]

Compared to Comcast imo, ATT Uverse internet is better.

I have Charter now and the only difference is that I couldn't get the higher speeds on ATT Uverse in my area that other areas can get. ATT Uverse is more reliable compared to Charter. A con with ATT is that you have to pay their modem fee.

I'm relatively new to Comcast. (I have XFINITY Internet for about a year now) That said, the only complaint I've had is they limit their upload bandwidth to 10-12MB and my download speed (paid for 105MB), is usually around 180MB when I run speed tests from different providers and sites that offer it.

The upload speed isn't such a big deal right now, but I pay for hosted server. In the future, I would prefer to just host it at my house.

 

[bigdnlaca]

I'm relatively new to Comcast. (I have XFINITY Internet for about a year now) That said, the only complaint I've had is they limit their upload bandwidth to 10-12MB and my download speed (paid for 105MB), is usually around 180MB when I run speed tests from different providers and sites that offer it.

The upload speed isn't such a big deal right now, but I pay for hosted server. In the future, I would prefer to just host it at my house.

Ok well if you paid for 105 then it isn't bad. When I had Comcast, it was more about losing service when it rained everytime. I would have a tech out every 3 weeks because it would go out.

The only good thing I would say about Comcast ( I guess it is the same as XFINITY but I don't know) is that the techs will come out on Sundays.

 

[YosemiteSam]

Ok well if you paid for 105 then it isn't bad. When I had Comcast, it was more about losing service when it rained everytime. I would have a tech out every 3 weeks because it would go out.

The only good thing I would say about Comcast ( I guess it is the same as XFINITY but I don't know) is that the techs will come out on Sundays.

I'm in a brand spanking new building and most of the wiring is done inside the building and it comes to the building underground thereby avoiding water leaking issues I suppose. The junction box for my apartment cable is literally inside my master bedroom's walking closet.

 

[trickblue]

I have Uverse Gigapower and I have nothing but good things to say about it. One key factor is to what kind of data line runs to your house. If you have copper, you may have some issues. If you have fiber, like I do, you should have pretty good luck.

Remember that you are limited by your router. When I use wireless I get speeds of between 40-60 mb. If I plug directly into the router, I usually get 950 mb. I have had no issues with them regulating speed, but I am aware they did do that at one time. I've had Uverse for about 5 years with the last 2 being Gigapower. Except for extremely bad weather, I've only had one outage and that was a couple of months ago for about 20 hours. Come to find out a construction crew near Houston apparently cut into the backbone and knocked out most of Austin, Houston and Dallas. Not AT&Ts fault...

 

[Bigdog]

I have it with two teenage daughters. I have gone into their rooms and they have their iphones on, along with their smart TVs going and their tablets on and it appears to work fine. I think mine is at 12 mp. It very rarely goes out but does once in a while. just have to reset it.

 

[nobody]

Well what about contracts does that count can you get out of that before it too late?

Like Reality stated, a lot have clauses that says you can back out within 15 to 30 days of signing up. If not, find some company that will pay the cancellation fee for you to get out of the contract. Charter will do that and has no contract, so it's a good way to get out and find someone else while still having service while you search.

 

[Jammer]

I just got a flyer today announcing AT&T is installing their Gigapower in my neighborhood. I was wondering what all the utility marking that had been going on the last few days in my neighborhood. I'm bummed about that. For multiple personal reasons I'm have to sell my house ASAP. I've had TWC since I moved into this house in 2002 and I've had no complaints with the Internet service. I do think I'm paying a bit too much for the service. To see another Internet provider to come in and compete with TWC can only be good.

 

[Mactin]

So other than asking about were the hub is what questions should I ask to the person putting the internet in my house?