To Those Who Have AT&T U-Verse Internet

Mactin

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How is the internet connection like? I ask because I'm about to get at&t internet and I'm worried. I been seeing videos about how bad the internet is from the company so I need to know if this going to be bad.

I do play online video games on PC and console and I do surf the web. I have fast internet connection but I need to know how it is having At&t internet.
 

Reality

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When reading online reviews of internet services, you have to understand that there are many variables. For example, most internet connections have low upload caps and if your overall bandwidth connection is less than 10mb/s, if someone starts uploading huge files such as images (and most of those are large these days due to high megapixel cameras on smartphones), your connection can be brought to a standstill and give the impression that your internet connection is slow or horrible. You may understand this, but most people do not so they blame the internet provider.

DSL (including Uverse) will typically give you consistent speed and quality. With DSL, you are connected directly to a local central office or hub. Bandwidth is not shared until after you are connected to your upstream provider. However, DSL is more susceptible to line noise, especially the farther you are from the CO/Hub to which you connect.

Cable internet, while typically allowing faster burst speeds, will tend to be very sporadic with both speed and quality, because you are sharing bandwidth with your neighborhood. That was less of an issue years ago, but now with streaming, smart TV's, mobile devices, etc. a lot more people are using high-bandwidth services online and especially during prime time, you're more likely to have quality and latency issues on cable.

I only mention this information so you understand that when people are complaining about their internet provider, just because some say their service is horrible or others say it is awesome, it does not necessarily mean that will be your experience.

This is VERY important .. when the tech comes out to install it, ask him/her how far away you are from the CO/Hub/etc. you are connecting to. Typically, line quality will start to suffer once you hit 3,000 to 4,000 feet, so they will compensate by lowering the speed of your connection in order to maintain line quality. They will test it before lowering it though and it is quite possible to have a solid connection even beyond 4,000 feet without any speed loss. Depending on the quality of the physical phone lines/cables/fiber as well as the number of connections along the line to other nodes (homes, businesses, etc.), the maximum distance before quality loss may increase or decrease.

If you are 4,000 feet or less away from the CO/Hub, you will likely not have any network quality issues and your latency should be low. The exceptions to this are if you are in a small town, isolated area or you have a non-AT&T phone service that has contracted with AT&T to handle their internet service.

So, to answer your question, AT&T should be perfectly fine for gaming and definitely for web surfing and streaming. AT&T is a huge internet provider in the US and given how many people play online games, stream things like Youtube, Netflix, Amazon, etc., there would be a huge uproar if their service was not working well in any of those areas.
 

nobody

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AT&T used to cap their speeds lower than what you were paying for and there was a class action suit about it. That was several years ago though. I'm not sure how they are now, but check out the various providers ratings on speedtest.net (hosted by ookla)
 

Reality

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AT&T used to cap their speeds lower than what you were paying for and there was a class action suit about it. That was several years ago though. I'm not sure how they are now, but check out the various providers ratings on speedtest.net (hosted by ookla)
Are you sure that was with their DSL/Uverse service? I know there was a class action suit in recent years regarding their unlimited mobile data service being throttled, but I don't remember one from their land-wired services.

Speedtest.net is a good one, but it requires flash. If you want a simpler service to test with (and it's not perfect, but surprisingly decent) that does not require flash be installed, use Netflix's https://fast.com site. They even give you a link to test on speedtest.net from it.
 

Mactin

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Well like I said I been looking at videos on At&t and their internet and it seem like it not going to have good internet.
 

nobody

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Are you sure that was with their DSL/Uverse service? I know there was a class action suit in recent years regarding their unlimited mobile data service being throttled, but I don't remember one from their land-wired services.

Speedtest.net is a good one, but it requires flash. If you want a simpler service to test with (and it's not perfect, but surprisingly decent) that does not require flash be installed, use Netflix's https://fast.com site. They even give you a link to test on speedtest.net from it.

The suit I referred to was indeed about their DSL. It was before the existence of U-verse.
 

Tabascocat

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Also depends on where you are. Mine is good now but bad in last place. Think it is 24 speed. Not much worse than Comcast.
 

Reality

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Well like I said I been looking at videos on At&t and their internet and it seem like it not going to have good internet.
You can find people who have had bad service or at least complain that they have about any service of any kind, even ones you believe to be great services. Considering AT&T has over 12 million Uverse customers, I would not get worried until I saw a few hundreds negative reviews, and even then, I would be more interested in reviews by people in your area.
 
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Reality

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The suit I referred to was indeed about their DSL. It was before the existence of U-verse.
All I can say is I had AT&T DSL for years and never had any issues with capped speeds or line quality. Maybe it was in areas where they had limited bandwidth but they still sold full speed bandwidth services.
 

Mactin

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Also depends on where you are. Mine is good now but bad in last place. Think it is 24 speed. Not much worse than Comcast.
Well I lived in southern California and been having good internet for a long time. I just don't want to deal with bad internet connection just like everybody else.Maybe I getting too worried over this but when I see the videos on AT&T's internet I get worried here.
 

Reality

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Well I lived in southern California and been having good internet for a long time. I just don't want to deal with bad internet connection just like everybody else.Maybe I getting too worried over this but when I see the videos on AT&T's internet I get worried here.
Most services provide a changed-your-mind cancellation period. You should be able to cancel it within that time frame and not have to pay any termination fees, though you might have to pay for the time period that it was active.
 

Reality

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Well I lived in southern California and been having good internet for a long time. I just don't want to deal with bad internet connection just like everybody else.Maybe I getting too worried over this but when I see the videos on AT&T's internet I get worried here.
When you have a solid internet connection and depend on it and are forced to switch, it can definitely be stressful and worrisome. I had to switch recently and was very concerned as well because the connection I had, while slower than the new connection, was very dependable and consistent, which I value way more than overall speed.
 

Idgit

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I have AT&T but I hate the company with a passion. My Uverse coverage sucks, too, but ymmv.
 

Reality

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I have AT&T but I hate the company with a passion. My Uverse coverage sucks, too, but ymmv.
Coverage? Do you mean their mobile data service? If so, that's not Uverse. Uverse is their land-wired service. The quality of their mobile data has always been an issue.
 

Mactin

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I guess it's safe to say that the only way I know if the internet is good is to wait until I get huh? Boy this is going to be worrisome.
 

nobody

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All I can say is I had AT&T DSL for years and never had any issues with capped speeds or line quality. Maybe it was in areas where they had limited bandwidth but they still sold full speed bandwidth services.

http://www.stollberne.com/ClassActi...tles-class-action-lawsuit-with-dsl-customers/

I know for a fact that they capped my speeds, but I didn't participate in the suit. I'd have to call in every few days, they'd suddenly fix the "problem" and I had good speed for a few days, then suddenly got about 1/6th of the promised speed again. This happened many times. I finally switched away from them in 2006 and those problems went away.
 

Idgit

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Coverage? Do you mean their mobile data service? If so, that's not Uverse. Uverse is their land-wired service. The quality of their mobile data has always been an issue.

I just misspoke. They're slow at my house, and I get late night service interruptions periodically.
 

nobody

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I guess it's safe to say that the only way I know if the internet is good is to wait until I get huh? Boy this is going to be worrisome.

Not if you make sure that you're not entering into a contract with them. If Charter Spectrum is offered in your area, I would keep that as a get out of jail free card. They don't do contracts, they pay for you to get out of your current contract, and a couple of months later you can leave them without issue to find something better. Charter Spectrum has been reasonable quality-wise and cost-wise for me. I've used them twice to get out of contracts with other companies. :D
 

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Not if you make sure that you're not entering into a contract with them. If Charter Spectrum is offered in your area, I would keep that as a get out of jail free card. They don't do contracts, they pay for you to get out of your current contract, and a couple of months later you can leave them without issue to find something better. Charter Spectrum has been reasonable quality-wise and cost-wise for me. I've used them twice to get out of contracts with other companies. :D
As I said above, most services these days have changed-your-mind clauses that will let you back out of a new contract within a set time frame. It is usually 14 to 30 days but it varies by service.
 
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