Your preaching to the choir, brother.
I know I am worth more. The problem is I have no certification for my IT knowledge and I didn't finish college so I don't have the degree.
But my managers definitely know what they have because like I said every day it's something different for me. I'm one of their top guys on the phone (hence me also doing call quality work); I have IT experience but only because the various companies I've worked for used me in the capacity after hiring me for something completely different; I'm proficient in just about any software made by Microsoft...I'm almost 40, so I have alot of experience in a lot of different things, but when it comes to things hiring managers look for, I'm a tough sale...especially when trying to actually get paid what I'm worth.
I have a phone interview on Monday for an internal position that would be a better use of my talents and pay closer to my value so wish me good luck!