In-n-out is the FAIL

[Teren_Kanan]

Been in it for over a decade, and the only place I've never seen it happen is the one I manage now. That is in no small part that if a customer is an *******, I know about it from the get go. I have no problem whatsoever inviting a problem customer to never come back. Did it just this past week as a matter of fact.

You take your national chain restaurants, piss off the server, come back, you'll get restaurant justice, and the management staff will never see it happen if it's a closed kitchen.

The movie "Waiting" gets it exactly right.

You've got college kids or any of the 18-24 year old demographic making enough cash for parties and rent, not knowing where they're headed in life or waiting to graduate in a few semesters and you get them pissed off at you? You think they give a flying * what is sanitary or not?

Get them on a busy Friday lunch when they're hung over?

Every server with more than 6-8 months of experience has a story of something they've seen done to self-important people who decided to take out their frustrations on the server because the kitchen sent out a medium steak instead of medium-rare. Management never saw it, and cliques that servers run in are as tight as jail yard gangs. No one says anything, ever.

I wouldn't even want to start the list of things I've seen done to people's food.

There's a reason the warning "Never piss off a waiter. They're alone with your food." was put onto T-shirts.

Yeah this post is pretty accurate. I've known managers to do it themselves even.

And Ethiostar is right. I exaggerated how often stuff like that happens, I really don't see it very often (probably happens more often than I see though).

 

[Teren_Kanan]

So, you are telling me you have absolutely no options? I know "the customer is always right", but don't you have the right to refuse service to anyone? Speak to your supervisor about the rude customer. I am sure there are procedures set in place on what to do.

The best way to deal with someone rude is to just let it go. Their life isn't going to be any better for being a jerk and your life is not any worse for being yelled at or scolded.

At my last restaurant there were options. We exercised the right to refuse service.

At my current job I'm a Unit A (Kinda like a mini-manager). I work graveyard with the drunks. There are no managers on duty except myself. I am *ONLY* allowed to refuse service if a guests breaks something, or is greatly distrubing other guests.

I've had a guest call me a "F'word C'word" and I am absolutely not allowed to refuse him service. Just the way it is.

Most managers I've worked with will hardly ever kick someone out. It doesn't happen often. Regardless of how belligerent a guest gets, they will likely have their meal comped, and be given gift certificates if they complain. Just the way the industry is.

BTW. If you ever want free gift certificates. Just write corporate after a visit and complain about something. Make something up you don't even have to complain about a server in particular. Almost all major chains will send you coupons/gift certificates/Be Our Guest tickets.

I could pretty much eat out for free every day if I had it in me to be a complete dick to strangers. The system is so easy to work.

The best way to deal with someone rude is to just let it go. Their life isn't going to be any better for being a jerk and your life is not any worse for being yelled at or scolded

This is the best thing you posted and is absolutely correct. It's how I deal with it now and guests are rarely able to get under my skin. However many years ago I was a 19 year old working his first serving job. I didn't always go about it the best way

 

[jubal]

:signmast::enough::abuseme:

Why don't you try "no onions" next time?