This is EXACTLY the culture problem, and not enough of you see it.
Nevermind that the guy is delusional, but one role he plays needs to sell his product, but the GM part of him just told the entire organization that mediocrity is good enough, and demands no accountability whatsoever.
You simply cannot have this man saying all is fine when it clearly is not. He should say nothing, but that's not what Jerry wants, and why "his way" will fail over and over and over.
Being realistic, they havent even come CLOSE since he has been running things.