Shultz never used it as an insult. He never said the organization. I watched him on the MacAfee show.
Shultz talked very briefly about the difference in Houston vs Dallas. He was talking about fans constantly touring the practice facility and being able to watch guys workout in the weight room through a one way mirror and how they’d tap on the window to get your attention. He called it like being in a zoo, referring to people tapping on the window of an animal enclosure. He said you just assume it’s like that everywhere until you go somewhere else and see it isn’t. He actually said Houston was more like college, then corrected himself knowing that may not sound good.
Now, long time fans may think and say that the organization is a zoo, but Dalton Shultz never did.