"We know the officiating is awful, but we don't really care" is not really what the fans want to hear.
Jerry is just making excuses for the league. What else can he say. The fact is the fans see how bad the officiating is and if they lose confidence in the game they will stop spending money and watching what they consider to be a bad product. Of course I am not saying all fans will stop watching. But what sport used to be the most popular sport in the country. It wasn't football, it was baseball. Baseball messed up their product and lost a lot of fans, and popularity. Now the NFL is the most popular sport in the country. But the NFL can lose that title too.
It seems every big game now the talk is not about the teams, or great plays, it is about the officials missing some obvious calls. I believe if this continues to get worse, the NFL will suffer financially.
What the NFL is not addressing is the turnover among the refs, and the refs who are seen as culprits, like Hochuli's crew. His crew has become notorious around the league. The league has worked really hard to get female refs on the field. They should work equally as hard to get bad refs off the field. Willingness to accept bad officiating is really bad for the sport.