Also, before we get into a console debate, lol, they're both going to awesome consoles. Manufacturing has issues no matter who you are. It's just the price you pay for mass producing a product, especially an electronic device. Sony and Xbox both are going to have some issues.
I went Xbox first because they've always been my to-go-to console. I used to be an Xbox homer (Sony sucks type attitude) until I finally came around and bought a PS4 Pro last generation. It was a fine console and I enjoyed having it. While I play my Xbox probably 80% to Sony's 20%, it was great to lean on for some exclusive titles and to just mix it up. It is also a great place to "hide from my friends". Most of my friends are on Xbox and sometimes when I feel like loading up a certain game, I start getting spammed with requests to play some other game (I'm looking at you COD). On PS4, I have a very small friend list. lol
I know I will eventually end up with a PS5. I think the haptic controllers do look cool, and I'm most certainly interested in trying them, but I've been reading they're not for everybody. Some people hate the feedback and are looking for a way to turn it off. I guess it just depends on the person and what you want out of your controller. As for the new Xbox controller, I'm absolutely loving it. The changes were very subtle but in all the right places IMO.
With all that said.............Xbox rules!!
I'm just playing.