I hear and understand what you're saying but this place has become so much bigger than we ever thought... and it's only going to get bigger.
Everyone is not going to be happy - that's the nature of the beast.
I realize you get more PM's but that is also the nature of your "job."
Unfortunately, guys like myself don't tell you enough what a good job you are all doing (except CBZ - he's a slacker).
There has to be a place to vent - and that place is ... well...you.
Bottom line is, this is the best place there is, by far, and we probably don't thank you enough for running such a great site.
There are going to be complaints and it's a given that there are some miserable complainers around here.
Probably easier for me to say as I don't see the PM's as you state but like I said - this place is HUGE and has the best posters on any Cowboys site there is.
My guess is that you are one turkey fart away from being ok.
Cheers.