Good morning Pops and Zoners Friends.
Don't you just love dealing with service representatives over poor or incomplete service?
While the after affects of last week's snowmagedden have largely subsided, we are still dealing with the cancellation of our hotel reservations in Russian River. The hotel charged us for the full stay prior to our arrival, despite their website clearly stating that payment would not be made until check-in.
The fun, though, began when we called the morning of our travels to advise that the Denver airport was closed, all flights were canceled and providing them written notice that the airline would not be able to re-confirm our travel for at least 3 days. Since we were only staying at the hotel 2 nights, our request to cancel the reservation and refund us the amount charged seemed more than reasonable - especially since the hotel had a force majeure clause that allowed for late cancellation.
But, nooooo (if you are a classic SNL fan, hear the "no" in Steve Martin's voice). After hours on the phone with various mealy-mouth, incompetent, purveyors of faux indignation, we recouped 1/2 of the hotel room.
I am not giving up. Have filed a complaint with the better business bureau, stopped payment on the credit card and completed a hotel survey with a scathing report.
My next step is to show up at the hotel with a Jack Nicholson, Shining look and scream, "here's Johnny"
Otherwise, life is good!